Forum Discussion

skohon25's avatar
skohon25
New Contributor III
5 years ago

Gigablast Extremely Low Upload Speed + Great Download Speed

Hello, For the past week we have experienced a lot of issues with our service.  I am a video game streamer and we also stream all of our TV content. For the past year, we had zero issues and I neve...
BenS1's avatar
BenS1
Former Moderator
Hi @Skohon25,

Are you able to post some screenshots of a few traceroutes, WinMTRs, or PingPlotter results? Also are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you bypass the splitter/amplifier and plug it directly into the wall from the modem?

Ben S.
Cox Support Forums Moderator
skohon25's avatar
skohon25
New Contributor III
5 years ago

Multiple Time-Outs already this morning

Date Time Event ID Event Level Description
12/07/2020 11:36 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
12/07/2020 11:22 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
12/07/2020 11:22 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
12/07/2020 11:22 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
12/07/2020 10:21 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
12/07/2020 10:21 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
12/07/2020 10:09 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
12/07/2020 10:01 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
12/07/2020 10:01 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
12/07/2020 10:01 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
12/07/2020 10:00 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
12/07/2020 09:12 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
12/07/2020 09:11 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
12/07/2020 09:11 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
12/07/2020 09:11 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
12/07/2020 08:42 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
12/07/2020 08:41 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
12/07/2020 08:41 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"