Hey Everyone,
There was an outage for a bit earlier today. When I came home after everything seemed to be back to normal. I was able to game/stream all night with no issues. I can only assume Cox completed work on the node.
I would like to thank everyone here for their support. I'll follow up if anything else goes crazy. I would like to suggest letting customers know when there is such work going on.
Thank you,
-Steve
Hey Everyone,
The upload speed went back down near zero. I am not able to work/game at the moment. I had hoped it was fixed yesterday.
Cox.....two technicians have been to my house. There is nothing wrong with the setup. Can you please have someone check out the node in my neighborhood? This is getting frustrating. The $20 credit seems almost worthless when I pay $150/month, can't do what I want and go over my data cap because I'm constantly connecting/reconnecting.
Just jumping in this form. I live in Baton Rouge and have been fighting the same issues. I have had multiple talks with customer support, had three techs, switched modem/router for Cox's Gateway, and have had multiple support tickets made with no word back from Cox. I had streamed for three weeks without a single issue but suddenly I started getting terrible packet loss and upload drops. It is absolutely unacceptable and I have given up streaming till I move away from this ISP. I just want to follow this form to see where this will take you Steve. I just feel Cox is gonna keep giving you the loop around like they have done with me.
OKC Exactly same here, horrible upload speeds for 3 years now off and on. I had to call corporate and file a complaint in order for it to be fixed. I had seven techs come to my house over a 5 month time span and tell me there is no problem, when I could prove to them there obviously was a problem. The problem was amplifier power levels in the outside plant the entire time...it almost always is! I see post after post with the exact same complaint "Slow upload". Yet, for some reason the outside plant tech is never involved. COX you have a problem, address it. Stop sending customers on this perpetual merry go round of tech visits. We recently had an ice storm and ever since then it's back to 1M upload. CALL CORPORATE and file a complaint it's the only way apparently to involve the outside line techs in the issue, in order to get them to do their job.
