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skohon25's avatar
skohon25
New Contributor III
5 years ago

Gigablast Extremely Low Upload Speed + Great Download Speed

Hello, For the past week we have experienced a lot of issues with our service.  I am a video game streamer and we also stream all of our TV content. For the past year, we had zero issues and I neve...
skohon25's avatar
skohon25
New Contributor III

Hey Everyone,

Here is today's update.  I purchased a new Arris SB8200 modem to test and rule out my old modem as the issue.  It started off promising after activation, but it quickly came back to terrible upload speeds.  My video games were lagging/skipping, YoutubeTV wasn't working and Netflix was a terrible experience.  Given the house is a year old, the modem was brand new today...I can only assume it is something on Cox's end.  I will certainly be requesting credits on my account given the horrible week + we have had.

Can someone please assist?

Thank you,

-Steve

New Modem Event Log:  https://ibb.co/9c16kfZ

New Modem Packet Loss:  https://ibb.co/5cHN7Db

New Modem Speed Tests:  https://ibb.co/ch4JG7N

skohon25's avatar
skohon25
New Contributor III
5 years ago

Latest event log.  T3 Time-Outs every second it seems like.  I believe I am in need of a tech at this point as there appears to be some sort of signal/node issue.

Latest Event Log:  https://ibb.co/dp27nzQ

  • BenS1's avatar
    BenS1
    Former Moderator
    5 years ago
    Hi @Skohon25,

    I would agree, that you probably need to get a technician out at this point. We can set one up for you if you email us at cox.help@cox.com with your full name and address.

    Ben S.
    Cox Support Forums Moderator
    • skohon25's avatar
      skohon25
      New Contributor III
      5 years ago

      A technician is coming today. I will report back.