Forum Discussion
skohon25
New Contributor III
Hey Everyone,
I was texting the technician who came this morning and said everything looked good. I had some more severe drops in upload speed. He texted the below to me.
“So there was a node split done a week ago in the area because of congestion the node isn’t fully fired up yet give it a Couple of weeks do a Speedtest and give me a text or call.”
I don’t know much about nose splits. Does this sound like it may be the cause of the issue and why it came out of nowhere a week ago?
Can someone from Cox verify this split actually happened?
SharonL
5 years agoFormer Moderator
Hello,
Thank you for reaching out to the Social Media Team. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Sharon
Cox Support Forum Moderator
Thank you for reaching out to the Social Media Team. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Sharon
Cox Support Forum Moderator
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