Forum Discussion

New Contributor III

5 years ago

Gigablast Extremely Low Upload Speed + Great Download Speed

Hello, For the past week we have experienced a lot of issues with our service. I am a video game streamer and we also stream all of our TV content. For the past year, we had zero issues and I neve...

BenS1

Former Moderator

Hi @Skohon25,

Are you able to post some screenshots of a few traceroutes, WinMTRs, or PingPlotter results? Also are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you bypass the splitter/amplifier and plug it directly into the wall from the modem?

Ben S.
Cox Support Forums Moderator

skohon25

New Contributor III

5 years ago

Hey Ben,

Thank you for reaching out. I am going to attach several screen shots of my T3 Time-Outs, Channel Power, Packet Loss, etc. I added a splitter yesterday thinking it may boost the Upstream Power, but there was never a splitter in the line for the past year while we had no issues.

I may go buy another modem today just to test and see if a new one would work. I am currently using an Arris SB8200

Thank you for your help!

-Steve

Modem Startup --> https://ibb.co/QC8fpQg

Modem Downstream --> https://ibb.co/LNmL91g

Modem Event Log (T3 Time-Outs) --> https://ibb.co/LZxHMqZ

Modem Upstream --> https://ibb.co/Sm3JwYt

Speed Test --> https://ibb.co/BZ6jdpJ

MTR --> https://ibb.co/D4yqFB5