Anybody else get fake discount offers?
I setup internet at my local cox store for a deal that was $70.00+tax 1gb unlimited data. Check my account and was billed for $186.13. Asked the online live agent customer support about this, and was told no deal was on my account. I lowered my plan through the website to 500 mb with limited 1.2tb data and that was applied within 24hours. I called customer support this time to add the unlimited data and was offered yet another good deal. $100.00 +tax for 1gb unlimited data internet. Even got a work order for it: 35070023. I was assured by the rep 3 times that deal was added to my account, even though I said it is not showing on my app. Yet again, I check with online representative today and no deal is shown but I was offered another deal for $166.88. At this point, it's a joke right? Online customer service is 3rd party overseas but my local cox store did the same thing. (No offer but I have an offer for you.
Hi ajohn2616. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to check into this for you. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
