Forum Discussion

ajohn2616's avatar
ajohn2616
New Contributor
10 days ago
Solved

Anybody else get fake discount offers?

I setup internet at my local cox store for a deal that was $70.00+tax 1gb unlimited data. Check my  account and was billed for $186.13. Asked the online live agent customer support about this, and wa...
bad service
  • LisaH's avatar
    LisaH
    10 days ago

    Hi ajohn2616. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to check into this for you. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

Darkatt's avatar
Darkatt
Honored Contributor
10 days ago

All Cox calls are recorded. Call Cox and request escalation to CAG, and then let them know what happened. They can request their supervisor pull the call and listen to it.. 

  • ajohn2616's avatar
    ajohn2616
    New Contributor
    9 days ago

    I give this a try during my lunchbreak tomorrow, Darkatt. Thanks for the advice.

    • Darkatt's avatar
      Darkatt
      Honored Contributor
      8 days ago

      How did it go?

      • ajohn2616's avatar
        ajohn2616
        New Contributor
        8 days ago

        I didn’t request an escalation. I spoke to someone from the States the same day you suggested that and accepted $20 off my bill, leaving it there. The back-and-forth with customer service of I don’t see that deal applied but here’s another one instead routine just drained me.