Forum Discussion

skohon25's avatar
skohon25
New Contributor III
4 years ago

Gigablast Extremely Low Upload Speed + Great Download Speed

Hello, For the past week we have experienced a lot of issues with our service.  I am a video game streamer and we also stream all of our TV content. For the past year, we had zero issues and I neve...
skohon25's avatar
skohon25
New Contributor III
4 years ago

Hey Everyone,

A technician came out yesterday and identified "low signal" and a bad cable running from the street to my house.  Another technician came by around 4pm yesterday and replaced the cable from the street to my house.  At first everything was working great, however I continue to run into very low upload speeds (under 3mbps) intermittently.  Already today I have 5 T3 Time-Outs one of which was "16 Consecutive".  What should my next course of action be?

  • skohon25's avatar
    skohon25
    New Contributor III
    4 years ago

    Here are the status notes

    Startup Procedure
    Procedure Status Comment
    Acquire Downstream Channel 951000000 Hz Locked
    Connectivity State OK Operational
    Boot State OK Operational
    Configuration File OK
    Security Enabled BPI+
    DOCSIS Network Access Enabled Allowed

    Downstream Bonded Channels
    Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
    29 Locked QAM256 951000000 Hz -2.1 dBmV 41.6 dB 0 0
    1 Locked QAM256 783000000 Hz 2.0 dBmV 43.0 dB 0 0
    2 Locked QAM256 789000000 Hz 2.0 dBmV 43.0 dB 0 0
    3 Locked QAM256 795000000 Hz 1.9 dBmV 43.0 dB 0 0
    4 Locked QAM256 801000000 Hz 1.9 dBmV 43.0 dB 0 0
    5 Locked QAM256 807000000 Hz 1.7 dBmV 42.9 dB 0 0
    6 Locked QAM256 813000000 Hz 1.7 dBmV 42.8 dB 0 0
    7 Locked QAM256 819000000 Hz 1.6 dBmV 42.9 dB 0 0
    8 Locked QAM256 825000000 Hz 1.3 dBmV 42.8 dB 0 0
    9 Locked QAM256 831000000 Hz 1.1 dBmV 42.7 dB 0 0
    10 Locked QAM256 837000000 Hz 1.1 dBmV 42.7 dB 0 0
    11 Locked QAM256 843000000 Hz 0.8 dBmV 42.7 dB 0 0
    12 Locked QAM256 849000000 Hz 0.8 dBmV 42.7 dB 0 0
    13 Locked QAM256 855000000 Hz 0.7 dBmV 42.6 dB 0 0
    14 Locked QAM256 861000000 Hz 0.3 dBmV 42.5 dB 0 0
    15 Locked QAM256 867000000 Hz 0.1 dBmV 42.4 dB 0 0
    16 Locked QAM256 873000000 Hz 0.0 dBmV 42.4 dB 0 0
    17 Locked QAM256 879000000 Hz -0.3 dBmV 42.3 dB 0 0
    18 Locked QAM256 885000000 Hz -0.6 dBmV 42.3 dB 0 0
    19 Locked QAM256 891000000 Hz -0.7 dBmV 42.2 dB 0 0
    20 Locked QAM256 897000000 Hz -1.0 dBmV 41.9 dB 0 0
    21 Locked QAM256 903000000 Hz -1.2 dBmV 41.9 dB 0 0
    22 Locked QAM256 909000000 Hz -1.4 dBmV 41.9 dB 0 0
    23 Locked QAM256 915000000 Hz -1.6 dBmV 41.7 dB 0 0
    24 Locked QAM256 921000000 Hz -1.8 dBmV 41.6 dB 0 0
    25 Locked QAM256 927000000 Hz -1.8 dBmV 41.7 dB 0 0
    26 Locked QAM256 933000000 Hz -2.0 dBmV 41.7 dB 0 0
    27 Locked QAM256 939000000 Hz -2.2 dBmV 41.5 dB 0 0
    28 Locked QAM256 945000000 Hz -2.0 dBmV 41.6 dB 0 0
    30 Locked QAM256 957000000 Hz -2.1 dBmV 41.5 dB 0 0
    31 Locked QAM256 963000000 Hz -2.1 dBmV 41.5 dB 0 0
    32 Locked QAM256 969000000 Hz -2.4 dBmV 41.4 dB 0 0
    159 Locked Other 300000000 Hz 4.2 dBmV 42.5 dB 415147869 0




    Upstream Bonded Channels
    Channel Channel ID Lock Status US Channel Type Frequency Width Power
    1 4 Locked SC-QAM Upstream 16900000 Hz 6400000 Hz 33.0 dBmV
    2 1 Locked SC-QAM Upstream 36300000 Hz 6400000 Hz 34.0 dBmV
    3 2 Locked SC-QAM Upstream 29900000 Hz 6400000 Hz 34.0 dBmV
    4 3 Locked SC-QAM Upstream 23500000 Hz 6400000 Hz 34.0 dBmV
    5 5 Locked SC-QAM Upstream 60000000 Hz 6400000 Hz 35.0 dBmV
    6 6 Locked SC-QAM Upstream 67000000 Hz 6400000 Hz 36.0 dBmV
    7 7 Locked SC-QAM Upstream 74000000 Hz 6400000 Hz 36.0 dBmV
    8 8 Locked SC-QAM Upstream 81000000 Hz 6400000 Hz 36.0 dBmV




    Current System Time: Thu Dec 10 13:59:18 2020

    • skohon25's avatar
      skohon25
      New Contributor III
      4 years ago

      Here is the error log

      Date Time Event ID Event Level Description
      12/10/2020 13:58 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/10/2020 13:55 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/10/2020 13:55 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/10/2020 13:55 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/10/2020 13:55 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/10/2020 12:54 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/10/2020 12:54 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/10/2020 12:54 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/10/2020 12:54 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/10/2020 12:47 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/10/2020 12:46 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/10/2020 12:46 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/10/2020 12:46 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 22:43 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 22:43 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 21:59 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 19:42 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 19:41 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 18:01 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 17:47 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 17:46 82000400 3 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 17:42 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 17:32 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 17:30 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 17:30 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
      12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
      12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
      12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
      12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
      12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
      12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
      12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
      12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
      12/09/2020 17:30 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
      12/09/2020 17:30 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
      12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 17:30 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
      12/09/2020 17:30 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      • DustinP's avatar
        DustinP
        Moderator
        4 years ago
        Skohon25,

        Thank you for your patience and providing this information. There's currently an outage investigation alert open in your area at this time, so we will hold off on troubleshooting at this time. You may track outage alerts through our Cox App and each time you see there is an outage, you may request to receive text alerts on the status. If issues should remain for you once the outage clears, then we can take a closer look and run some tests as well.

        Dustin
        Cox Forum Support Moderator