Yes they pushed an update on us. It killed the Motorola set top box. A tech came out an change it to a contour box. Contour is a step backward in Tv reliably as it depends on internet. Guess what? my internet went out for 1hr before this post. I was stuck on Fox. cant change channel. Contour is busy and tech gave no instructions. The guide looks pretty until you use it. it has netflix not much else. I have not look to see if there is a store. 12hrs on contour and counting.
You must connect a Contour box to the Internet? I understand it needs an Internet connection for the majority of programs on Netflix but if I don't subscribe to Netflix, I still have to connect it to my network?
It sounds to me like the box itself may need to be replaced if it did not download an update properly, unless there is some type of signal issue preventing it from loading properly. This will be something that the technician will be able to determine once they come out.