Forum Discussion

uconnjay1's avatar
uconnjay1
New Contributor
6 years ago

Anyone else lose cable with the software update cox pushed last night? Keeps booting and powering on then off. Says bad image file. Then reboots again and again

Software update they did last night causing my cable to continuously reboot for last 12 hours over and over
contour
software
tv box
  • GregP1's avatar
    GregP1
    6 years ago
    Hi Red Ruby,

    I am sorry to hear that you are having trouble with the New Contour box. I would like to help. Please email us at cox.help@cox.com and include your full street address and a link to this forum post.

    Greg P
    Cox Social Media Support Specialist
RedRuby's avatar
RedRuby
New Contributor

Yes they pushed an update on us. It killed the Motorola set top box. A tech came out an change it to a contour box. Contour is a step backward in Tv reliably as it depends on internet. Guess what? my internet went out for 1hr before this post. I was stuck on Fox. cant change channel. Contour is busy and tech gave no instructions. The guide looks pretty until you use it. it has netflix not much else. I have not look to see if there is a store. 12hrs on contour and counting.

Bruce's avatar
Bruce
Honored Contributor III
6 years ago

You must connect a Contour box to the Internet?  I understand it needs an Internet connection for the majority of programs on Netflix but if I don't subscribe to Netflix, I still have to connect it to my network?

  • RedRuby's avatar
    RedRuby
    New Contributor
    6 years ago

    Yes you will need to connect a contour to the internet. The world is moving to the internet so theres not much choice. Contour does Show recording, and has Voice. Yes it will talk to you. I turned it off.

  • RedRuby's avatar
    RedRuby
    New Contributor
    6 years ago

    Well the contour just crashed. It in a loop booting up. Looks like Google Fiber here i come. They just completed a installation a few months ago.

    • GregP1's avatar
      GregP1
      Moderator
      6 years ago
      Hi Red Ruby,

      I am sorry to hear that you are having trouble with the New Contour box. I would like to help. Please email us at cox.help@cox.com and include your full street address and a link to this forum post.

      Greg P
      Cox Social Media Support Specialist
      • RedRuby's avatar
        RedRuby
        New Contributor
        6 years ago

        Ok im reboot back home. rebooted modem as it looked disconnected. ditto for contour. power levels  -9,-10 so there out of spec, snr 32 ok. A little on the edge might be all the problems.

  • RedRuby's avatar
    RedRuby
    New Contributor
    6 years ago

    Still rebooting. The good news is the Tivo(actually a HdHomeRun with 3 turners) still works!!!