Forum Discussion

Elgato748's avatar
Elgato748
New Contributor II
8 months ago

Cox Equipment Upgrade?

I received the famous email from Cox saying I had to upgrade my equipment or lose service.

Went to the Cox store and they were clueless but put in an order. A tuning adapter arrived in the mail. I have a Tivo with a cable card and have not used a tuning adapter in years. Returned it long ago. I took my Contour 2 tuner to the store and they took it and said to keep the remote because the tuning adapter did not include one.

At this point I have the new tuning adapter, the remote from the old Contour box and a cable card.

If we do not need a tuning adapter now, are we really going to need this one?

tivo
  • LisaH's avatar
    LisaH
    Moderator
    8 months ago

    Hi elgato748. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Cox Support Forums Moderator