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uconnjay1's avatar
uconnjay1
New Contributor
7 years ago
Solved

Anyone else lose cable with the software update cox pushed last night? Keeps booting and powering on then off. Says bad image file. Then reboots again and again

Software update they did last night causing my cable to continuously reboot for last 12 hours over and over
contour
software
tv box
uconnjay1's avatar
uconnjay1
New Contributor
7 years ago
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Now have error code 8f and 21.  Keep trying to reboot still but now says er8f then er21.   Cox is frustrating me 

  • BrianM's avatar
    BrianM
    Moderator
    7 years ago
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    It sounds to me like the box itself may need to be replaced if it did not download an update properly, unless there is some type of signal issue preventing it from loading properly. This will be something that the technician will be able to determine once they come out.

    Brian
    Cox Support Forum Moderator