Cox Increases Fiber-Powered Internet Speeds for Most Customers
I saw this post on the Cox website and was excited: https://newsroom.cox.com/Cox-Increases-Fiber-powered-Internet-Speeds
I checked my service speed on cox.com and it looks like I was upgraded to 500Mbps (From 250Mbps). When I performed the speed test on my Cox Panoramic Wifi modem through the "Cox Wifi" app it said my plan speed was still 250Mbps. It looks like they are still having problems rolling out this service. I reset my modem multiple times speaking with a Cox representative and unplugged all cables from the modem to get it to restart. Still no luck. Is anyone else having issues getting the Service speed of 500Mbps to match the plan speed of 250Mbps in the Cox Wifi App?
Whenever I perform a speedtest I am able to get 300Mbps of 250Mbps, but nowhere near the 500Mbps service speed. I even disconnected all devices in my household and still received between 299Mbps-300Mbps on all 8 of my tests through the Cox Wifi App.
In Summary: If your Plan Speed In the Cox Wifi App when running a speedtest does not match your service speed on your Cox.com account. You will most likely need to have Cox Support "Fully" Reprovision your Modem.
Fixed and working! Thanks Brian from Cox Support!
Below From Cox Agent:
I apologize for any interruption if you were actively online, but this should be working now. I was able to fully reprovision the modem and now it is showing the proper quality of service for 500 Mbps download.
This link is proof of working system at correct speed from Cox Wifi App Speedtest: Link