Forum Discussion

uconnjay1's avatar
uconnjay1
New Contributor
6 years ago

Anyone else lose cable with the software update cox pushed last night? Keeps booting and powering on then off. Says bad image file. Then reboots again and again

Software update they did last night causing my cable to continuously reboot for last 12 hours over and over
contour
software
tv box
  • GregP1's avatar
    GregP1
    6 years ago
    Hi Red Ruby,

    I am sorry to hear that you are having trouble with the New Contour box. I would like to help. Please email us at cox.help@cox.com and include your full street address and a link to this forum post.

    Greg P
    Cox Social Media Support Specialist
Bruce's avatar
Bruce
Honored Contributor III
6 years ago

Sounds like a corrupt update.  Reboot.  If that doesn't work, log into your account and reset.  If that doesn't work, call Cox to reprovision.