Forum Discussion

uconnjay1's avatar
uconnjay1
New Contributor
6 years ago

Anyone else lose cable with the software update cox pushed last night? Keeps booting and powering on then off. Says bad image file. Then reboots again and again

Software update they did last night causing my cable to continuously reboot for last 12 hours over and over
contour
software
tv box
  • GregP1's avatar
    GregP1
    6 years ago
    Hi Red Ruby,

    I am sorry to hear that you are having trouble with the New Contour box. I would like to help. Please email us at cox.help@cox.com and include your full street address and a link to this forum post.

    Greg P
    Cox Social Media Support Specialist
uconnjay1's avatar
uconnjay1
New Contributor

Yeah. Its software problem YOU pushed out.   a technician wont be able to do anything either until you fix YOUR corrupt software

Bruce's avatar
Bruce
Honored Contributor III
6 years ago

I didn't mean the software is corrupt but the process got corrupt.  Anything could have corrupted the process.  Restart the process by either reboot, reset or reprovision.