\n
\nI am sorry to hear that you are having trouble with the New Contour box. I would like to help. Please email us at cox.help@cox.com and include your full street address and a link to this forum post.
\n
\nGreg P
\nCox Social Media Support Specialist","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2019-03-20T10:03:08.000-07:00","lastPublishTime":"2019-03-20T10:03:08.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":338},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"community:bekvh56327board:tv/message:56216/message:56228","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"287","rawBody":"Hi Red Ruby,
\n
\nI am sorry to hear that you are having trouble with the New Contour box. I would like to help. Please email us at cox.help@cox.com and include your full street address and a link to this forum post.
\n
\nGreg P
\nCox Social Media Support Specialist","kudosSumWeight":1,"repliesCount":3,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:56228_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:56227":{"__typename":"ModerationData","id":"moderation_data:56227","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:56224":{"__typename":"ModerationData","id":"moderation_data:56224","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:7203":{"__typename":"User","id":"user:7203","login":"Bruce","uid":7203,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/images/dS03MjAzLTIwMjdpQURBOUIwQ0JGQjEzRUMxNA"},"rank":{"__ref":"Rank:rank:9"},"email":"","messagesCount":5720,"biography":null,"topicsCount":44,"kudosReceivedCount":652,"kudosGivenCount":53,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2012-04-14T03:15:45.000-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":53},"Rank:rank:9":{"__typename":"Rank","id":"rank:9","position":9,"name":"Honored Contributor III","color":"333333","icon":null,"rankStyle":"TEXT"},"ForumReplyMessage:message:56224":{"__typename":"ForumReplyMessage","id":"message:56224","revisionNum":1,"uid":56224,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:tv"},"conversation":{"__ref":"Conversation:conversation:56216"},"subject":"Re: Anyone else lose cable with the software update cox pushed last night? Keeps booting and powering on then off. Says bad image file. Then reboots again and again","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:56224"},"body":"
You must connect a Contour box to the Internet? I understand it needs an Internet connection for the majority of programs on Netflix but if I don't subscribe to Netflix, I still have to connect it to my network?
","body@stringLength":"224","rawBody":"You must connect a Contour box to the Internet? I understand it needs an Internet connection for the majority of programs on Netflix but if I don't subscribe to Netflix, I still have to connect it to my network?
\n","author":{"__ref":"User:user:7203"},"isEscalated":null,"postTime":"2019-03-20T03:52:42.000-07:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":7,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:56224_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":131},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:56227_1":{"__typename":"Revision","id":"revision:56227_1","lastEditTime":"2019-03-20T08:26:01.000-07:00"},"QueryVariables:ReplyList:message:154023:1":{"__typename":"QueryVariables","id":"ReplyList:message:154023:1","value":{"id":"message:154023","first":10,"sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1723047702000","value":{"altText":"{login}'s 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icon"},"localOverride":false},"ForumReplyMessage:message:154021":{"__typename":"ForumReplyMessage","id":"message:154021","customFields":[],"author":{"__ref":"User:user:27270"},"revisionNum":1,"uid":154021,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:internet"},"conversation":{"__ref":"Conversation:conversation:154010"},"subject":"Re: 85008 outage","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:154021"},"body":"It's been over 24 hours now. They stopped giving updates since last night. I'm working from the hotspot on my phone. This is ridiculous! What happened? It went from an outage to maintenance and now it's an upgrade.
","body@stringLength":"251","rawBody":"It's been over 24 hours now. They stopped giving updates since last night. I'm working from the hotspot on my phone. This is ridiculous! What happened? It went from an outage to maintenance and now it's an upgrade.
","kudosSumWeight":5,"repliesCount":7,"postTime":"2024-06-13T09:38:22.152-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:154021_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":489},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ForumReplyMessage:message:154023":{"__typename":"ForumReplyMessage","id":"message:154023","customFields":[],"author":{"__ref":"User:user:91346"},"revisionNum":1,"uid":154023,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:internet"},"conversation":{"__ref":"Conversation:conversation:154010"},"subject":"Re: 85008 outage","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:154023"},"body":"I just reached my hotspot limit, so I am now unable to work from home unless I buy an additional data package. This is absolutely ridiculous, I will be documenting everything and filing complaints with the FCC and BBB; I urge all of you to do the same. Maybe that will actually get the attention of someone who feels like telling paying customers what is happening with the service they pay for.
","body@stringLength":"402","rawBody":"I just reached my hotspot limit, so I am now unable to work from home unless I buy an additional data package. This is absolutely ridiculous, I will be documenting everything and filing complaints with the FCC and BBB; I urge all of you to do the same. Maybe that will actually get the attention of someone who feels like telling paying customers what is happening with the service they pay for.
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85008 outage","moderationData":{"__ref":"ModerationData:moderation_data:154029"},"body":"If you don’t mind me asking - what hotspot service do you use?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"64","kudosSumWeight":1,"postTime":"2024-06-13T10:57:11.885-07:00","lastPublishTime":"2024-06-13T10:57:11.885-07:00","metrics":{"__typename":"MessageMetrics","views":416},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"community:bekvh56327board:internet/message:154010/message:154029","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:154032"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"69","rawBody":"If you don’t mind me asking - what hotspot service do you use?
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:154029_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:154032":{"__typename":"ModerationData","id":"moderation_data:154032","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:154032":{"__typename":"ForumReplyMessage","uid":154032,"id":"message:154032","revisionNum":1,"author":{"__ref":"User:user:91346"},"readOnly":true,"repliesCount":3,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:internet"},"parent":{"__ref":"ForumReplyMessage:message:154029"},"conversation":{"__ref":"Conversation:conversation:154010"},"subject":"Re: 85008 outage","moderationData":{"__ref":"ModerationData:moderation_data:154032"},"body":"It's part of my mobile plan via ATT. But apparently 5GB is the monthly max, and I am unable to add any additional data for some reason. So this outage is now forcing me out of my house to continue working. And we still know absolutely nothing of value from Cox. Furthermore their Twitter customer service just told me they will not do anything to compensate anything beyond time the service was not available.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-06-13T11:00:49.989-07:00","lastPublishTime":"2024-06-13T11:00:49.989-07:00","metrics":{"__typename":"MessageMetrics","views":116},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"community:bekvh56327board:internet/message:154010/message:154032","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:154034"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"416","rawBody":"It's part of my mobile plan via ATT. But apparently 5GB is the monthly max, and I am unable to add any additional data for some reason. So this outage is now forcing me out of my house to continue working. And we still know absolutely nothing of value from Cox. Furthermore their Twitter customer service just told me they will not do anything to compensate anything beyond time the service was not available.
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