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Antihero's avatar
Antihero
New Contributor II
5 years ago

Constant Internet Connection Failures in Vegas (89122)


For the last week, I have had intermittent connection drops at the modem throughout all hours of the day.  Before I continue, let me clear up a few things:


A) I have lived in this residence (with internet service) since January. 

B) The modem (Arris SB6183) has been connected in the living room since installation, and has not moved. 

C) This is NOT a wireless issue.  The router (Netgear XR500) is up to date (and has no recent updates) to the firmware.

D) The event logs for the modem show almost non-stop issues.  I have uncorrectables over 900+ on individual channels, and this has not been the norm until this past week.

https://ibb.co/HDYyYk4https://ibb.co/hXhmwM1https://ibb.co/cwJfHvHhttps://ibb.co/7QRrw2g

I've already gone through power cycling the modem, resetting the modem to factory default settings (multiple times), and checked for everything possible that could be causing the issues on my end, but the event logs pretty clearly show that this is not the case.  I spent easily 100+ hours on the phone with Cox support for internet issues at my last residence in 2018, and I have absolutely no desire to do so again. However, this constant interruption of service is causing me many problems, not only because I am a gamer, but I also am in the process of building a business from home (which obviously requires internet). 

I've seen quite a few similar posts on here while trying to troubleshoot solutions on my own, but this doesnt seem to be anything that is correctable without contacting you. 

*I've also dropped connection 4x while attempting to post this.  

    • Antihero's avatar
      Antihero
      New Contributor II
      5 years ago

      wall to modem with less than a 6ft coax.  coax pins are in great shape. No splitter.

      Everything inside my house is setup to create the absolute minimum connection loss. 

    • rfdevil's avatar
      rfdevil
      New Contributor II
      5 years ago

      Once again your upstream signal levels are really low, it seems like your upstream connection is not good.

      • Antihero's avatar
        Antihero
        New Contributor II
        5 years ago

        I know this is an issue on COX end.  & I'm going to continue to document every last bit of it on their forums until they fix it WITHOUT charging me. 

        I've lived in Vegas for more than 10 years and have had a variety of problems over the years (also would troubleshoot everything for my grandfather and now my parents). First thing they do is try to blame your equipment if you don't rent it from them.  And even when the issue is NOT inside the house, they will always try to charge you $75 for the service call. 

        I pay plenty for my service every single month, and at this point, COX either can't or won't provide me with the service I pay for. & this needs to be fixed. 

  • Antihero's avatar
    Antihero
    New Contributor II
    5 years ago

    Was on chat with a tech who "reset the modem" about 2 hours ago. And we're right back to the connection drops. 

    Time Priority Description
    Fri Dec 06 16:52:53 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:52:54 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:52:55 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:52:56 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:52:57 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:52:58 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:52:59 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:53:00 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:53:13 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:53:21 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:53:41 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:53:44 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:53:53 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:54:13 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:54:21 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:54:41 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:54:45 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:54:45 2019 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:54:45 2019 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:54:53 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
    Fri Dec 06 16:58:33 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:58:53 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:59:17 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:59:26 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:59:53 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:59:57 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:59:57 2019 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 16:59:57 2019 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:00:17 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:00:26 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:01:13 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:01:17 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:01:45 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:02:13 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:02:17 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:02:45 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:03:13 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:03:17 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:03:45 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:04:13 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:04:17 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:04:45 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:05:13 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:05:16 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:05:45 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:05:53 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:06:16 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:06:17 2019 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:06:17 2019 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:06:26 2019 Critical (3) No Ranging Response received - T3 time-out
    Fri Dec 06 17:06:31 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
    Fri Dec 06 17:22:41 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:23:13 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:54:18 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:54:51 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:55:58 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 17:56:31 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:16:22 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:21:37 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:21:52 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:21:59 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:22:57 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:27:41 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:30:14 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:30:49 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:33:54 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:34:25 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:34:26 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:34:34 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:34:54 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:34:58 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:35:26 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:35:53 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:35:58 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:36:26 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:36:33 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:37:06 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:37:13 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:37:18 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:37:46 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:37:53 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:38:26 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:38:33 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:38:38 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:38:38 2019 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:38:38 2019 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:39:06 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:49:31 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:49:31 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:49:37 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:49:37 2019 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:49:37 2019 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:50:03 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:50:12 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Fri Dec 06 18:51:41 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4
    Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
    Time Not Established Warning (5) ToD request sent - No Response received;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
    Fri Dec 06 18:52:33 2019 Notice (6) TLV-11 - unrecognized OID;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
    • Antihero's avatar
      Antihero
      New Contributor II
      5 years ago

      And again. Does anyone from Cox even work on this forum? 

      Time Priority Description
      Fri Dec 06 16:59:53 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 16:59:57 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 16:59:57 2019 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 16:59:57 2019 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:00:17 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:00:26 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:01:13 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:01:17 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:01:45 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:02:13 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:02:17 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:02:45 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:03:13 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:03:17 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:03:45 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:04:13 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:04:17 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:04:45 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:05:13 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:05:16 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:05:45 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:05:53 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:06:16 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:06:17 2019 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:06:17 2019 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:06:26 2019 Critical (3) No Ranging Response received - T3 time-out
      Fri Dec 06 17:06:31 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
      Fri Dec 06 17:22:41 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:23:13 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:54:18 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:54:51 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:55:58 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 17:56:31 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:16:22 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:21:37 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:21:52 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:21:59 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:22:57 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:27:41 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:30:14 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:30:49 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:33:54 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:34:25 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:34:26 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:34:34 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:34:54 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:34:58 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:35:26 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:35:53 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:35:58 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:36:26 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:36:33 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:37:06 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:37:13 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:37:18 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:37:46 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:37:53 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:38:26 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:38:33 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:38:38 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:38:38 2019 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:38:38 2019 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:39:06 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:49:31 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:49:31 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:49:37 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:49:37 2019 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:49:37 2019 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:50:03 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:50:12 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:51:41 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:56:12 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:59:17 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 18:59:50 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 19:00:39 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 19:04:57 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 19:05:29 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 19:15:51 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 19:15:51 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 19:16:17 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 19:16:23 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 21:46:20 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 21:46:21 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 21:46:22 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 21:46:23 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 21:46:24 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 21:46:25 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 21:46:26 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 21:46:28 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 21:46:31 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 21:46:33 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 21:46:35 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 21:46:37 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 21:46:37 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Fri Dec 06 21:48:47 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
      Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
      Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4
      Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
      Time Not Established Warning (5) ToD request sent - No Response received;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
      Fri Dec 06 21:49:41 2019 Notice (6) TLV-11 - unrecognized OID;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0
    • KevinM2's avatar
      KevinM2
      Former Moderator
      5 years ago
      @Antihero, in reference to our service appointments, if the issue is related to the Cox equipment or Cox wiring, you will not be charged. If the technician determines the issue not to be related to the Cox equipment or wiring, a $75 fee may be assessed on the account. It may be best to send out a service technician to your home to investigate this further. Please include a link to this forum thread and email us at cox.help@cox.com. We can also be reached on Twitter at @CoxHelp and Facebook. -Kevin M. Cox Support Forum Moderator
      • Antihero's avatar
        Antihero
        New Contributor II
        5 years ago

        I've been on with your "live chat" yesterday and today. This problem is persistent and bigger than docsDevResetNow.

        Problems persist:

        Time Priority Description
        Sat Dec 07 13:26:22 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:26:26 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:26:58 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:27:26 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:27:38 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:27:46 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:28:18 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:28:26 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:28:31 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:28:46 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:28:58 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:29:06 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:29:38 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:29:46 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:29:51 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:30:06 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:30:18 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:30:26 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:30:58 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:31:06 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:31:11 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:31:26 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:31:38 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:31:46 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:32:18 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:32:26 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:32:31 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:32:46 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:32:58 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:33:06 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:33:38 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:33:46 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:33:51 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:34:06 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:34:18 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:34:26 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:34:58 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:35:06 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:35:11 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:35:26 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:35:38 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:35:46 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:36:18 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:36:25 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:36:31 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:36:45 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:36:57 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:37:05 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:37:37 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:37:45 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:37:50 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:38:05 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:38:17 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:38:25 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:38:57 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:39:05 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:39:10 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:39:25 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:39:37 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:39:45 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:40:17 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:40:25 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:40:30 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:40:45 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:40:57 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:41:05 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:41:17 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:41:36 2019 Critical (3) No Ranging Response received - T3 time-out
        Sat Dec 07 13:41:46 2019 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:41:52 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:42:18 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:42:18 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:42:21 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 13:44:31 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Time Not Established Critical (3) No Ranging Response received - T3 time-out
        Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
        Sat Dec 07 13:53:11 2019 Critical (3) Resetting the cable modem due to docsDevResetNow
        Sat Dec 07 16:17:20 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 16:17:42 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 16:18:12 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 16:23:08 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 16:23:20 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 16:23:20 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 16:23:27 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 16:23:40 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 16:23:48 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 16:25:37 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 18:04:47 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 18:05:05 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 18:05:06 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 18:05:07 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 18:05:12 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 18:05:22 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 18:05:27 2019 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Sat Dec 07 18:07:17 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
        Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
        Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4
        Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
        Time Not Established Warning (5) ToD request sent - No Response received;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.0;CM-VER=3.0;
        Sat Dec 07 18:08:29 2019 Notice (6) TLV-11 - unrecognized OID;CM-MAC=f8:a0:97:b8:26:e4;CMTS-MAC=28:52:61:28:a3:91;CM-QOS=1.1;CM-VER=3.0;
  • Antihero's avatar
    Antihero
    New Contributor II
    5 years ago

    Another day, same problems persisting. 

    Downstream Bonded Channels
    Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
    1 Locked QAM256 4 801000000 Hz 8.4 dBmV 37.8 dB 268 427
    2 Locked QAM256 2 789000000 Hz 8.3 dBmV 37.7 dB 298 541
    3 Locked QAM256 3 795000000 Hz 7.9 dBmV 37.6 dB 176 360
    4 Locked QAM256 1 783000000 Hz 7.6 dBmV 37.6 dB 288 423
    5 Locked QAM256 5 807000000 Hz 8.6 dBmV 37.6 dB 200 304
    6 Locked QAM256 6 813000000 Hz 8.8 dBmV 37.7 dB 125 245
    7 Locked QAM256 7 819000000 Hz 9.1 dBmV 37.5 dB 147 295
    8 Locked QAM256 8 825000000 Hz 8.8 dBmV 37.5 dB 162 163
    9 Locked QAM256 17 879000000 Hz 8.8 dBmV 37.4 dB 219 394
    10 Locked QAM256 18 885000000 Hz 8.4 dBmV 37.3 dB 314 533
    11 Locked QAM256 19 891000000 Hz 9.1 dBmV 37.8 dB 117 327
    12 Locked QAM256 20 897000000 Hz 8.2 dBmV 37.3 dB 207 285
    13 Locked QAM256 21 903000000 Hz 8.1 dBmV 37.3 dB 158 303
    14 Locked QAM256 22 909000000 Hz 7.9 dBmV 37.2 dB 138 406
    15 Locked QAM256 23 915000000 Hz 7.8 dBmV 37.1 dB 130 258
    16 Locked QAM256 24 921000000 Hz 7.8 dBmV 37.1 dB 125 265

    Upstream Bonded Channels
    Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
    1 Locked ATDMA 2 5120 Ksym/sec 29900000 Hz 44.0 dBmV
    2 Locked ATDMA 1 5120 Ksym/sec 36300000 Hz 42.0 dBmV
    3 Locked ATDMA 3 5120 Ksym/sec 23500000 Hz 42.0 dBmV
    4 Locked ATDMA 4 5120 Ksym/sec 16900000 Hz 42.5 dBmV
  • Antihero's avatar
    Antihero
    New Contributor II
    5 years ago

    After getting disconnected from chat due to "unplanned outages" on their end, I called and finally got some information. 

    They are doing "upgrades" in my area that started approximately a week ago, and should be finishing within the next 2-3 days. However, there is nothing on my account showing me any of that (even though I was told there should be). No more information could be offered, and the solution is just.... Wait and see if it clears up. 

    • KevinM2's avatar
      KevinM2
      Former Moderator
      5 years ago
      @Antihero, I do not believe the issues you've been experiencing are related to the network upgrade. To schedule a service appointment, please reach out to us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
      • Antihero's avatar
        Antihero
        New Contributor II
        5 years ago

        I was told that until the Upgrades are complete, CS is unable to create a ticket.  

        So which is it now? 

  • Antihero's avatar
    Antihero
    New Contributor II
    5 years ago

    So, this issue has been going on for at least 1 week, and consistently becoming worse. I cannot even stream and episode of something on Netflix/Hulu without dropping the connection every 7 minutes or so. 

    Every single channel of downstream shows uncorrectables in the thousands.

    When will someone do ANYTHING to resolve this? When will the "upgrades" in my area be completed? 

    • KevinM2's avatar
      KevinM2
      Former Moderator
      5 years ago
      Antihero, I do not believe the issues you are experiencing are related to a Network Upgrade. Please reach out to us directly so we can schedule a service appointment. -Kevin M. Cox Support Forum Moderator