Forum Discussion

Antihero's avatar
Antihero
New Contributor II
5 years ago

Constant Internet Connection Failures in Vegas (89122)

For the last week, I have had intermittent connection drops at the modem throughout all hours of the day.  Before I continue, let me clear up a few things: A) I have lived in this residence (wi...
Antihero's avatar
Antihero
New Contributor II
5 years ago

After getting disconnected from chat due to "unplanned outages" on their end, I called and finally got some information. 

They are doing "upgrades" in my area that started approximately a week ago, and should be finishing within the next 2-3 days. However, there is nothing on my account showing me any of that (even though I was told there should be). No more information could be offered, and the solution is just.... Wait and see if it clears up. 

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    @Antihero, I do not believe the issues you've been experiencing are related to the network upgrade. To schedule a service appointment, please reach out to us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
    • Antihero's avatar
      Antihero
      New Contributor II
      5 years ago

      I was told that until the Upgrades are complete, CS is unable to create a ticket.  

      So which is it now? 

      • JonathanJ's avatar
        JonathanJ
        Former Moderator
        5 years ago
        @Antihero


        I apologize for the misinformation please wait until the upgrades have been completed.


        Jonathan J
        Cox Moderator