I was told that until the Upgrades are complete, CS is unable to create a ticket.
So which is it now?
Would be good customer service to send a notification to all your customers about this issue and a followup when the issue has been resolved. Some companies have a policy "Customer-first"?
Would be good customer service to send a notification to all your customers about this issue and a followup when the issue has been resolved. Some companies have a policy "Customer-first"?
Needs a ticket / can't create one
Is related / is not related.
The continuity in thought amongst one company is astounding. Can someone tell me when the "upgrades" are scheduled to end and this should be resolved? The internet is basically unusable with constant drops, increasing in frequency.
I'm very close to the end of my rope with not being provided the service I pay for.
How about I start intermittently paying my bill? I bet you wouldn't appreciate that...
Posted here many times before, especially related to upload speeds in the Vegas area. This past week has been especially bad and unworkable. Before they're letting me open a ticket for a field supervisor to check out the neighborhood node, they're making me have ANOTHER tech visit my home. This is all a big joke; I guess not enough of us complain for them to actually care enough to fix their decaying infrastructure. I'm losing money though and am furious with the way this company treats us.
