Xbox One Streaming Contour
I use an Xbox One as my primary means of home entertainment and streaming. I recently downgraded my service to internet only in addition to a contour streaming service (so no TV box needed). However, the Contour App only seems available to download on a phone or tablet. While these are great options, it seems like Cox is missing it's primary mission which is to allow people to stream directly to their living room TV via gaming consoles or dedicated platforms like Apple TV or Roku. Does Cox have any plans to roll out an app that will allow customers to stream Contour to gaming devices in the near future? With so many other streaming options such as Sling or Hulu, this would be a powerful tool to retain loyal customers.17KViews0likes4Comments
Why aren't all episodes On Demand
My DVR dies last week, and you can not transfer shows to the new DVR (even though chat HELP will tell you differently which is a whole separate issue) So to catch up on the 70% full hard drive I lost, I have to watch my shows On Demand. Except not all shows have all episodes On Demand. For example Jane the Virgin - only has the last few episodes (but whole seasons before) Lethal Weapon has 1- 9 and 14-18 The list goes on and on. Can you explain the logic here?15KViews0likes6Comments
Contour 2 - it thinks I'm not connected to my home wi-fi network
I recently installed the Contour 2 on my iPad at home and used it to watch TV shows. I tried to use it again today but it tells me that I cannot because I am not connected to my home wi-fi network even though I am. I have tried rebooting the iPad, reinstalling the app and deleting and recreating the household account settings but nothing works. Equally frustrating is the fact that no one in Cox tech support knows anything about the app. They're not even sure if the problem falls under "Internet" or "TV". Any help would be greatly appreciated.9.5KViews0likes2CommentsContour 2 manual recording/ extended recording
Can't find any way to set a manual recording on Contour 2. For example, today NBC rescheduled the Formula One race to a different channel, then re-scheduled what was on that channel to another channel. Wanted to record what is a 3 hour sporting event, but can't find a way to specify "record a channel at this day, beginning at this time,ending at this time" Doesn't seem to exist. It was available on Contour. If it isn't on Contour 2, seems like a silly "takeaway" that should be fixed ASAP Other than manually finding all the half hour programs and setting RECORD for everything in the specified time range, i can't find a way! Also, it would be nice to be able to extend a recording more than 30 minutes. Many times, events cause a sporting event to run over, and allowing a 2 or 3 hour extension used to be possible, but apparently is no longer? That should be fixed, too. Sporting events often run more than 30 minutes over!! Anyone figured out how to manually set a recording???8.3KViews0likes8CommentsRecord 6 DVR Simultaneous Recording
I have the Contour record 6 Cisco Explorer 9865HDC DVR and three client boxes, I believe they are Pace XiD HD models. The problem is, each client box uses one of the tuners on the record 6 DVR, no matter if the client box is actively viewing content or not. This means that if three shows are simultaneously recording on the DVR, you can not watch live TV using the record 6 DVR. The system prompts you to disable one of the currently recording programs in order to view live TV. On the previous Contour system there was a menu option to disable buffering on the client boxes, which freed up the tuner. On the new Contour system, I can not find this setting. Is there a fix for this annoying problem?8KViews0likes10Comments
Contour 2 - DVR Recordings Disappeared and can no longer record?
Hello, I had about 30 or 40 movies saved on my DVR. I go to turn it on for my daughter and when I hit Contour, go to saved, I no longer see the option for recordings. So weird. I also cannot record anything. When I tap the record button to record a show, nothing pops up and nothing happens. Any advice? Thanks!5.2KViews0likes9Comments
Recording show in progress
I have Contour 2. I was watching a show and got interrupted and miss parts of it. About 15-20 minutes into it I pressed record. I never changed channels. When I went to watch it , the beginning 15-20 minutes was not recorded. When I had Contour 1, I would do that and I would be able to watch the entire show. Has something changed in Contour 2 vs 1?4.7KViews0likes4Comments
No record from Contour 2?
So I was a pretty heavy user on the Cox Connect app. I really liked being able to set a recording to my DVR from the app. Now today it will not open and I was instructed to download the Contour 2 app. I cannot set a recording to my DVR from this app. Is this some kind of cruel joke? Cox literally took one of the most useful features and threw it away. I don't care about watching TV from my phone or tablet. I just used this app for setting recordings and nothing else. You cannot even look at the daily listings for a channel. Any idea on when Cox is going to actually make this app useful or let us maybe use the old app since it was actually useful?4.4KViews0likes2CommentsHow can I set my guide views to only show channels that are in my subscription?
We just switched from DirecTV yesterday. In general the Contour 2 whole home app is far and away superior to the DirecTV whole home system. However, the DTV receivers allowed you to show only the channels you subscribe to. This is really helpful to hide premium and foreign language channels that we couldn't watch without changing our subscription (or learning a new language, haha!) Cox support said I need to add ALL the channels in my subscription to my favorites. But that defeats the purpose of having a favorites list. And it appears I can only have one Favorites list. (Is that true?) Has anyone come up with a useful way to do what I'm trying to do? Thanks in advance!4.4KViews0likes4Comments
