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Ran out of ideas so figured I’d give this forum a try. Last night I tried to use the contour voice activation remote control to pull up Apple TV app on my tv. The apple logo appeared like normal and then just went to a black screen and that’s all it’s been doing since. I’ve tried numerous attempts to solve this issue . Unplugging cord from box , unplugging tv power cord , getting cox to send a signal to box , getting 2 new contour boxes and 2 new remote controls , called apple customer support, called Samsung customer support, checked for updates with app and tv, deleted app and reinstalled and the last step was speaking to a cox tier 2 specialist. She mentioned to me that she was creating a ticket and it could be something on their backend . The funny part about all this is that the Apple TV app works using another contour voice activation remote control on my tv downstairs . Do not understand it at all .
Any thoughts or ideas would be appreciated.
The voice controls are for the cable box only. It's not going to be able to properly control apps on a tv set.
Hello @darkatt the remote control does not work when speaking or hitting button to get to Apple TV + . All other apps work when speaking or hitting button .
And it's on a DIFFERENT TV than the OTHER voice controller, right? Like I said earlier, the voice controller is designed primarily to control the cable BOX, and is not going ot PROPERLY control apps on the TV. That's not to say it won't work, but it may not work on ALL tv's and all apps.
You said the apple app starts up then the TV goes blank. That could be a problem with the Apple tv app itself on the tv.
Additionally, Netflix and Youtube are apps that are on the CONTOUR box.
Hi @darkett so this is happening on 1 box and remote only . I have another tv that it’s works fine when using voice or just clicking th Apple TV app on tv . Same remote , same box . Why would it work on 1 box and not the other if it’s the same ?
You keep writing "TV" and Dark feels you trying to use the Cox Voice remote to control an app installed on your Smart TV.
You're trying to launch the app on the cable-boxes, right?
"OP" stands for you: Original Poster.
Brucemy apologies yes I’m trying to launch the Apple TV app on the cable box .
Then the cable box has a problem, because if the app starts to launch and goes black, there's a problem on the box, and you will probably have to swap it out. MY apologies I read the initial post as opening the app on the TV.
Darkatt I’m on my 2nd box in less than 24 hours . Lol I was at cox store twice yesterday .