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DVR recordings being deleted overnight
I recently had my ARRIS DVR box replaced. I specifically declined having it replaced with a cloud DVR because I want to keep the recordings stored locally on my DVR box. Since it was replaced, I don't know what has happened on Cox's end, but my DVR recordings randomly and mysteriously get deleted overnight. It has nothing to do with reaching memory capacity. What's going on?coxproblems6 days agoNew Contributor112Views0likes6Comments- MARTINK3277 days agoNew Contributor46Views0likes3Comments
Frozen channels
Channels like 132, insp. Why the he'll am I paying 260 a month when the dam program freezes all the time? Perhaps I should have my payments freeze, after all, I'm paying for service COX IS NOT DELIVERING. FIX THE **bleep** ISSUE.Solomansousana9 days agoNew Contributor29Views0likes1CommentContour 1: guide search no longer finds non-on-demand programs
Cox, Has the ability to search for non-on-demand shows been removed from Contour 1 devices? I have several “saved” searches that have worked for years and they can no longer retrieve shows from the guide. Even if I manually attempt to search for a show, the results are always zero. It can search for on-demand shows but that is much less helpful than searching for upcoming shows/movies. This is a key feature of your system and is very disappointing. I now have to use the Contour app to search for a show, find it, note the date/time/channel and then go to that spot in the guide to record the show. Beyond frustrating. This hasn’t worked for a couple weeks. I’ve rebooted the box several times but no change in functionality. I searched the tv forum and saw a similar issue about 6 months ago but it was resolved after a few days. Anyone else having this issue if you still have a contour 1? Thanks rickRickH11 days agoNew Contributor II148Views0likes9CommentsFreezing Regularly
For months now, we experience freezing on MSNBC and Padres channels. There may be others, but these seem to be the most problematic. We have Contour 4K modems for the TV’s with strong signals. Rebooting helps, but the issue returns after a few hours. We have a high-end system with Cox 2gig Internet, 8K and 4K TV’s, and strong WiFi connectivity.GenericCoxUser12 days agoNew Contributor57Views0likes1Commentequipment
I moved and the installer took uld equipment but it still shows I need to return - how long should I allow? thanks ThanksSolvednotimportant12 days agoNew Contributor44Views0likes1CommentCannot access starz app through tv provider.
I have Starz with Cox and I cannot log into the starz app on my Google tv nor my Roku with my Cox credentials. It works on my iPhone through my browser but not on my TV or roku. Starz won’t help me.Knemecek13 days agoNew Contributor34Views0likes4CommentsTV problems
We returned to Rhode Island on 5-28-25. On 5-29-25 we started having issues with the guide, it keep going up and down really fast and we had no voice command so we called Cox. On 5-31-25 2 people arrived and they were here for a long time and appeared to fix everything. They shut the TV off and left. Within about 1/2 hour we tried to turn the TV on but it would not work. We tried all 3 TV's and none of them worked. We called Cox and they said they would try and get the repair team back there before 7PM but if they didn't come back then we would be on a wait list for Sunday 6-1-25. We waited and they never came back. Another day with no TV. On Sunday morning we called to confirm we were on a wait list and the individual said no, they had no record of us being on any list. They put us on the 3-5 time slot appointment list. We informed them that we had an appointment about 10 minutes from our house and we should be back around 3 but could the repair person call us when they were on the way. No problem was the response, they will call. Around 3:05 our Ring doorbell indicated that someone was at the door. We tried to communicate with him but he left. We called Cox and they said they would try and get him right back to the house. We arrived home at 3:10. We waited and called at 4PM and Cox said that he came back home at 3:45, no one home, and he left a door hangar. There was no door hangar, we were home and we checked Ring doorbell and no one was there. He also did not call. We called back and they now say that it is up to the driver if they want to call or not. New appointment for Monday 6-2-25. Still no TV. The repair person showed up Monday was very knowledgeable and fixed everything. On Tuesday 6-3-25 we turned the TV on and it did not work, none of them. Called Cox and now waiting until Thursday 6-5-25 for another repair person. Once on Sunday we called and got a girl in another country that was not helpful, put us on hold for 15 minutes and then hung up. We need help and to date nothing has worked. What do we do next?? There is more to this story but we just want the TV's repaired.Solvedryantodd117 days agoNew Contributor65Views0likes2CommentsTV can't stay connected
My TV can't stay connected for more than 20 minutes any more ever. It disconnected routinely for between 1 and 5 minutes, over and over and over. This new box just doesn't work and it can't record live TV the way I need it to. Is there any plan to fix the problems with these useless new cable boxes?sepeterson16417 days agoNew Contributor49Views0likes5Comments