Forum Widgets
Recent Discussions
What was included in this Cox TV software update?
I just received what I believe is the second software update on my Cox TV (Contour 1) cable box during the years I've had it. I was a bit surprised Cox was updating this platform since it's only available to existing Cox TV customers and all of Cox is due to be transitioned in the next year. The update appears to have been successful, and I haven't noticed any changes. What features did this software update address?
FYI - Once again, unable to perform Searches on Contour 1 DVR
The problem: On Friday, 6/27/2025, I encountered the following previously reported (and resolved) search problem associated with Contour 1 DVRs: While I can see the TV guide entries well into the future by scrolling through the guide, when I do a search for a specific show (e.g., "Mannix", "ABC World News") I am unable to get any hits (this time) beyond Monday, 6/30/2025. I have unplugged/waited-a-few-minutes/plugged in the DVR to let the software and guide reload, but that did not help. That day (Friday), I submitted the problem to cox.help@cox.com. Cox Help (CCI-Atlanta)/"Juan" quickly responded and submitted a trouble ticket (number CUI000017461739). As of this moment, 12:40 pm (Eastern) Sunday, 6/29/2025, the problem has not been fixed. I'll report back on this forum when the problem is resolved. The problem was most recently identified in this forum by RickH about a month ago. Background: This exact same problem has occurred several times in the past, most recently one month ago. Following are the occurrences and the associated ticket numbers: 6/27/2025 - (current occurrence) - ticket CUI000017461739 5/26/2025 - ticket CUI000017335487 4/4/2025 - ticket CUI000017198245 12/2/2024 - ticket CUI000016769324 8/16/2019 (I don't have that ticket number). Having the above ticket numbers should help the technicians more quickly understand and resolve the problem. I documented the problems in 2024 and 2019 in the Cox TV Forum under forum userid Jupiter852, and RickH reported the May 2025 occurrence in the Forum. Jupiter852
No TV Service Again!
Just another unannounced unscheduled TV service outage by Cox. You have to get used to it if you have Cox services, on any given day, you just don’t know if you’re going to have TV, Internet, Phone service or not! Tonight 12:30am it’s TV outage, and they expect me to be up at 4:30am to see if service has been restored. Just another day/night in the life of Cox Communication Services…
Poor service
On 6-30-2025 at 1:30 pm while watching tv it al of sudden the picture went black. I got on the app and it stated that there was an outage and should be corrected by 4:21pm. I waited an hour and a half and returned to the app and it said that there was no outage. My tv was still out. So I started a chat. I asked for a live agent. The agent worked for about and hour on the issue with no help. I was posting on the chat the entire time. As I told the agent that the internet that it went out, they then after asked if the internet was working. Then I got both tv and internet back and I posted it. Then they both went out again and I posted again. The entire time the agent was one step behind. Then both came back and have been working. The agent then said to have a tech come out to look but I would be smart and buy an insurance plan so I would not have to pay. I have had the service one month and they tried to upsell me!
Cable & internet down……again
Once again, everything is out here in Guthrie, OK. It’s been several hours and their app said it would be back by 1:51pm. Well, that came and went two hours ago and now it says 5:51pm. We’ll see. And, do ya think they would knock a few bucks off our very expensive bill? Noooooo. Cable cutting seems better all the time.
DVR recordings being deleted overnight
I recently had my ARRIS DVR box replaced. I specifically declined having it replaced with a cloud DVR because I want to keep the recordings stored locally on my DVR box. Since it was replaced, I don't know what has happened on Cox's end, but my DVR recordings randomly and mysteriously get deleted overnight. It has nothing to do with reaching memory capacity. What's going on?
