Recent Discussions
Boot issues
Anyone else experiencing Boot issues with Arris receiver ..I have had this issue numerous times, (5 so far this month). It usually gets resolved every time I login and restart. But not the case today. There is a low signal 720 x and the correct signal 1920 came through for a millisecond. Ok . just came on. Was off for 3 hours... What's happening Cox?7Views0likes1CommentTuning Adapter (High-Split) Converter Problem
I have a TV ROAMIO that has been used without problems with a tuning adapter for 9 years. A few months ago I was sent a new High Split Converter (HSC-1-H) and I installed it and it worked without issue for 2 months. At 2 am a week ago, I could not receive any channels. When I unplugged the HSC tuning adapter - everything returned to normal. I replaced the Cable Card - no effect A COX tech spent 2 hours in my house and was unable to find the problem. He verified that all my wiring, splitters, and signals to the unit were fine. He replaced all the cable and splitters. I replaced with TIVO with a new ROAMIO - No change - Nothing will work once I plug in the Tuning Adapter. COX sent me a new Tuning Adapter (HSC) and everything worked for about 24 hours - then, once again at 2 am - the problem returned. No channels unless I unplug the tuning adapter. I have changed all the USB cables, twice, changed every component in the system, twice, and watched the COX tech work on the problem for 2 hours - Nothing. I have an open support ticket, but no one ever updates the status. Any suggestions? Firmware updates?640Views1like42CommentsOver charge by Cox
We have had MLB.com for years and pay $150/year for it. It can be accessed on our computer or on our television. Cox is now trying to double charge for it saying we requested extra innings (whatever that is) I filed a complaint to the Better Business Bureau because they wouldn't remove it. It's relatively easy... if you have an overcharge, don't let them get away with it.56Views0likes1CommentWhy did my DVR stop recording certain episodes of shows set to series recording?
I have several television shows set to series recording, and recently noticed that I’m missing weeks of recordings. I have the TV shows The Voice, Abbot Elementary, etc set for series recording and it’s skipped 4 to 5 episodes and picked up weeks later after all of those missing recordings. When I attempt to play the recordings, they are only available on Peacock so I just was forced to pay for subscription to Peacock. If I want to watch my shows, why is that so when I pay for Cox Cable already and was able to record in the past? Help, I called Cox and was told that it’s something to do with the actual TV channel prohibiting me from recording, but I for Service and expect to be able to record so where’s my refund? lol help fix this38Views0likes2CommentsWebco advertisement when tv turned on
When the tv is first turned on, a Webco advertisement appears rather than going to a tv channel. It is supposed to go away with the push of any button on the Contour remote, but it doesn't. None of the buttons do anything. We have to just wait for up to 2 minutes for the channel to come on. We've set the privacy and notification preferences, but nothing changed.52Views0likes4Comments- 45Views0likes1Comment
UPSET
It is Sunday, April 21st. We have had no cable Tv since 12:50pm today. It is now 8:11pm. We have been customers for 19 years. This is utterly unacceptable and disgusting to not have service for my household when I pay such high costs each month. I am not happy and you will be crediting my upcoming bill. I am now receiving texts from Cox Saying service will be restored at 10:20pm. The first restored service was 2:20pm this afternoon. This has ruined our weekend and I am so unhappy WE HAVE NO TV Sunday April 21, 202449Views0likes1CommentService out 2nd time this weekend
Service just went out for 2nd time this weekend. We spend $400 ! MONTH ! For this. Thunder Game's on at 8:30, and they're estimating service fixed at 9:30. Unacceptable. We have had cox for 32 years at this address. And at least 10 years at our last address. We are about to fully retire and believe me cox is the first that will go at these prices and this poor service. I've teleworked since the beginning of covid and limped along with your slow internet service you've been to my house a month ago because we keep dropping service and here we are at 2 times in 3 days. We CAN get OEC now for half this robbery with FIBER OPTICS.33Views0likes1CommentRejected
Why was my response rejected are you afraid other people would agree with me that the service is unacceptable and the customer service representative are robots who can't sympathize with the customers and only read scripts that they were given. The customers who are paying Cox all that money feel rejected by your company.29Views0likes1CommentWorse service
Cox has the worse service in the world I pay over $200 for **bleep**ty service every night for the last 10 days my service keep cutting in and out. I wouldn't recommend Cox to anyone even if they were giving the service away for free.I would be quick tell people they do better using and antenna you'll get the same results.111Views2likes8Comments