Recent Discussions
PL% spikes
For a bit everytime I play online games there is a bit of a pattern, there will be packet loss spikes for 1-2 sec ranging from 30-200. This will happen every couple minutes and then after a bit my download speed will go all the way down to 10mbps but my upload will stay at 50, (I have 500mb plan). So after that happens and the download speed is down I change my wifi channel and the speeds go back up, and the process repeats over and over again. Would appreciate any help.
Internet Outage
We had a bad thunderstorm on 16 March and the internet went out after a lightning strike. It appears the outage has impacted part of the neighborhood. Initially, the Cox app had estimated times for it to be fixed. This kept getting pushed back by several hours, several times, over the first few days. Now there is no estimated time and I just get a notification every evening and morning that Cox is working the issue. It has now been over a week and my daughter has school homework on her laptop, and my wife (whom at times teleworks) and I work full time and now have to take my daughter somewhere with WiFi after working all day. Cox customer service has been very polite and gave our bill a credit after I had asked for one after the 3rd day of the outage. They haven’t been able to give me any status update though and I’m at a loss. I asked for a technician to come out and was politely told no since it is not only impacting our house. I’m at a loss. What do I do at this point? Any assistance or tips would be greatly appreciated.
Internet goes down when cablecard and tuning adapter are connected
I have been running HDHomerun Prime with a Cox cable card and Cox Tuning Adapter successfully for years. Suddenly my internet and phone went out. After hours of trouble shooting I swapped the Cox Panaromic modem, cable splitter, and all coax and ethernet cables out and still no internet. I found if I remove the HomeRun and Tuning Adapter from the system my internet and phone work. I then swapped the tuning adapter with the same issue. At Cox request, I put in a new Vecima tuning adapter a month ago and all worked well. I have made no other changes to my system other than Cox downgraded the speed of my internet just before the problem started. Could Cox have made another change that causes this? I am at a loss on how to determine if it is the Cox Tuning Adapter, Cox Cable Card, or my Prime. Any suggestion are welcomed. Thanks.
Cox @ Tulsa OK
I'm currently at the 33h mark without broadband. Unscheduled outage. We're well past all the hopeful 'fixed by time' deadlines. Zero reasons given for the outage. Zero estimates now for how long this one will last. This is but the latest in a long saga of Cox outages in my area (74137). Cox has the capability to track exactly how many outages & their duration each customer has experienced... so why isn't that data in the app? Why aren't outage credits automated? Why do I have to keep calling to get a credit when you already KNOW? I want to see a graph of my Cox outages every month in that app your customer service reps keep pushing on customers whose WIFI is down. (Don't recommend the app, their WIFI is down. They can't download it.) Also, how am I texting you when the only way that interface opens up is through the app? Stop pushing the app on a "my Internet is down" conversation. Your customers are not dumb. Your customer service scripts *do* make Cox look dumb, though. Deploy a portable hotspot when my outage is over 12 hours (6, ideally). "We don't do that" is unacceptable. You *would* do that if the CEO of Cox needed it here in Tulsa. Admit it. "Looks like your modem is over 5 years old..." they said. It is, so why hasn't Cox replaced it as a regular part of the maintenance calendar? Are you just waiting around for our modems to fail, when you can see on your end how old they are? No fiber optic options available. My cell service gets 253 Mbps service... Cox brags about hardwired modem at 100 Mbps. Europe @ 5Gbps is laughing at us. And we pay more than they do, too. #CoxFail, Inc.®™super slow speeds 0645-1845 daily
OK this is weird.. We have 500/10 service at home, same plan for years now. For the last 6-8 weeks, all day long our downstream speed hovers at about 10 mbps instead of 500 as it should be. Upstream unaffected - also stays around 10, which is where it belongs. Went through 2 very painful tech support calls and after much arm-twisting, finally got them to schedule a truck roll. Tech comes out and finds that the line from the Cox terminal in front our house, to the connection on the house, to be very "noisy" due to the fact it was buried in the ground without being installed in conduit. He ASSumes this must be what's causing our anemic speeds. At the time I hadn't yet determined that it was a time-of-day specific thing so it made sense to me too. He ran a temp line from the street, and scheduled the line to be permanently replaced, in conduit, which has since happened. NO CHANGE in speeds, but knowing now that it's time-dependent, that makes sense.\ By taking a bunch of speedtest readings in recent weeks I've determined that the slowdown starts around 6:45 in the morning, and ends around 6:45 pm. At that time speeds return to 500+ mbps, usually closer to 600, which is how everything behaved until this started. Can anyone at Cox offer some guidance here? Seems REALLY strange that this happens in a relatively exact 12-hour cycle. Almost seems like it's some sort of provisioning problem. HELP!! Thanks Kevin Cochise County, AZ
