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Intermittent internet outages
Anyone have this internet issue with Cox? I have panoramic wireless wifi service with cox cable. When we first got this service, it was great. Then we started getting periodic internet outages lasting 15 to 20 seconds each. This would happen 5 or 6 times a day. A Cox tech was dispatched to our house, made a few changes replaced cable ends, tightened connectors etc and told us it should be good now. Next day same problem. We waited a week or so and called Cox again. This time the tech replaced all of our cable boxes and said all should be good. Next day same problems. This time the tech replaced the panoramic modem and said all should be good. Next day same problem so we waited a week so so and called again. This time a supervisor and a tech were dispatched to our house. The appt was at 4:00pm. However, by 5:30, no phone call no tech and no supervisor so I called and was told they didn’t have anyone available to respond. No apology just said I would need to reschedule. The next time I went to the Cox Store in Williamsburg. The Cox agent was very understanding and said he put in an order for a supervisor to call me. That was 9 days ago and I’m still waiting for that call!!! I’ve been with Cox for 25+ years and this is about as poor as it gets for service. Has anyone had a similar wifi problem as we are experiencing. I’m 77 years old so 100% streaming service doesn’t appeal to me. However, something has to improve or a change will be in my future! Thanks Frustrated with Cox Service
My Email Addy is Incorrect
I've changed my cox email address in my account. But on the landing page <https://www.cox.com/resaccount/home.html> the old address is still shown. Refresh does not change it. There is a link to edit it, but the link goes to the page that shows the new/correct email address. So, it appears that cox has a bug in their customer page management software. Any suggestions as to how to fix this? Thanks for any comments.
Very slow CoxWiFi hotspot from my cox panoramic
I've used this hotspot that runs off of my panoramic modem for about a year now with zero performance issues, but as of early last month there was a maintenance for cox in my area for about 3-4 days. During the last 2 days of the maintenance my CoxWifi hotspot that runs off of my panoramic modem started to perform VERY unstable and VERY slow. Examples would be before the whole maintenance thing I could browse any website and it would load perfectly like it should, but now on EVERY website it takes forever to load or doesn't load at all and I have to spam the refresh button. It also has a very unstable connection to any website that I'm currently on at any moment like it would stop loading the page half way through. The max devices I have connected on that hotspot is only 1. Before I've decided to do anything. I chose to wait it out for a good week to see if it went back to normal, but as you can see it's been almost a month now and it's still the same. Now I'll list out what I've done. I started with the basics by unplugging the power cable for the modem for about 2mins and plugged back in. I restarted the modem from my phone using the app. I even went into my cox account to turn on and off the CoxWiFI hotspot. Another option i thought about doing is factory resetting the modem, but I doubt it'll fix the problem. I've called customer service twice. On the first call all they did was file a report for me as they asked me questions about my problems. On the second call all they did was turn off and on my CoxWiFi hotspot. What I found funny about the second call was that I asked if there's a way to directly have the CoxWiFi hotspot be reset and the response was no. After those calls I felt abandoned like even COX CUSTOMER SERVICE can't help solve the problem I have when using their own feature that they provide? What's the whole point of having the hotspot feature at this point when it performs like **bleep** now? My last problem I had to fix it myself not even customer service helped. I'm guessing I might have to solve this one myself too, but I hope someone does have a solution.
Slow down and packet loss almost same time every evening
Just upgraded my service to the 1GB and new modem was just sent to me last week. I upgraded due to this issue. Everyday around 430-5 pm my network slows a little bit, but the main issue is my packet loss jumps from 2-10% up to 30% and above. I cannot stream or play most of my games that I am actually a team member for due to this. Tried power cycling the new modem, upgraded the Ethernet cable, updated drivers and all that but no luck. I've tried to chat online with someone during normal business hours but when I do they don't see anything, which of course they don't at that time because it's running fine! I'm not sure what else to do!?Intermittent Connectivity Issues
I recently moved and previously had zero issues with connectivity. From day 1 in the new home, the internet would disconnect every 90-120 minutes. I have contacted customer five times, twice over text and three calls. The first two were taking so long to respond I figured I would just restart the modem myself. That worked until the eventual disconnection about an hour and a half later. Finally I call, speak to someone who seems like he knows what’s going on and offers to send the technician out for free if the issue persisted. Great! The issue persisted, I call from work the next day but the new customer service rep insists I have to do the troubleshooting now for the fourth time. I ask if he can send the tech out and read the previous rep’s notes. He said he didn’t see any notes regarding sending a tech out and it could be a $100 charge because we didn’t do the troubleshooting. I decline and say I’ll call at home so we can do the troubleshooting again. I get home, call the service line again, same troubleshooting, same claim that the issue is fixed. I tell her that this is now the fifth time and what would it take to send a tech out. I get the same line from her to call back if the issue persists. At this point I’m wondering if there is some magic number of times calling customer service I need to reach before they actually send someone. I ask for a manager, who then says she sees no problem, but now it’s a potential $75 fee for the tech visit. On top of all this, I keep getting pushed to the app THAT WONT WORK IF THE GATEWAY ISNT CONNECTED TO THE INTERNET. So is it free, $100, or $75? Is it based on troubleshooting or is it based on complaining to a manager or getting the right rep? I’m debating terminating the service because of how awful it’s been dealing with them.Poor Quality
Does anyone know why COX internet is so more expensive than other companies when they provide a subpar service with terrible connection issues? I’ve never experienced issues as frequently as I do with COX with any other provider and even when COX does work it’s always mediocre at best. It’s always such a disappointment when you move to a new area and find out COX is the only thing available.
