Read the forum guidelines
I've been having this issue for awhile now, but it started back up again about a month ago.
I'm getting slow speeds, packet loss, and random disconnects. When trying to contact Cox support, they reset my modem.Then when the reset modem didn't work, they just told me to get a new modem. I told them I went through this multiple times with Cox and it's not the modem. I've tried new modems and I have the same problem. They then told me that my modems "wi-fi port setting" was the issue and closed the chat immediately after.
My modem is not a 2 in 1, it's not capable of wi-fi and there's no such thing as a "wi-fi port setting".
I'm guessing there's noise being injected into the line somehow. It's happened in my neighborhood before and it took them MONTHS to actually escalate my issue to a higher tier tech.
There's no wall plate. My modem has a reducer on it (not sure what strength, installed by tech). It goes straight to the dropline. The issue is intermittent.
Modem: Netgear CM1000 (DOCSIS 3.1)
Here are my modems levels:
Here are the error messages which started to appear last month:
Cox Technician is coming out Saturday morning to check things out AGAIN and most likely escalate the ticket.Here are my new modem levels and packet loss test when things are acting up.
World of Warcraft (US-WEST)
Tech came out yesterday. He replaced all the fittings outside. The problem disappeared for about 24 hours.
Then came back with force today.
Those aren't disconnects, there something else.What data do you have on the packetloss? Also, what state are you in?
I'm in Arizona. As per Cox recommendations, I went out and bought a new modem. However, the problem still persists with 1-3% packet loss every 500 packets and extremely high ping. This is causing random stutters in games. Usually after 9PM, it gets significantly worse. I used WinMTR to ping cox.net, google.com, and battle.net for around 500 packets.