Forum Discussion

Grimbaz's avatar
Grimbaz
New Contributor II
4 years ago

Random disconnects, packet loss, fluctuating power levels

I've been having this issue for awhile now, but it started back up again about a month ago. I'm getting slow speeds, packet loss, and random disconnects. When trying to contact Cox support, they re...
ConnectionLoss
disconnect
CrystalS's avatar
CrystalS
Former Moderator
4 years ago
Hello Grimbaz,

Ongoing packet loss is not fun. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S. Cox Support Forum Moderator
  • Grimbaz's avatar
    Grimbaz
    New Contributor II
    4 years ago

    Mailbox is full every time I try to email.

    • BrianM's avatar
      BrianM
      Moderator
      4 years ago
      Please try again if you haven't already, I just double-checked and our inbox is not at capacity.

      Brian
      Cox Support Forum Moderator