Forum Discussion

Grimbaz's avatar
Grimbaz
New Contributor II
5 years ago

Random disconnects, packet loss, fluctuating power levels

I've been having this issue for awhile now, but it started back up again about a month ago. I'm getting slow speeds, packet loss, and random disconnects. When trying to contact Cox support, they re...
ConnectionLoss
disconnect
Allan's avatar
Allan
Moderator
@Grimbaz, We can certainly look into this packet loss for you. Please send us an email with your full name, address, and a brief description or link to this thread to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
Grimbaz's avatar
Grimbaz
New Contributor II
5 years ago

Emailed you Thursday morning with no response.

  • CrystalS's avatar
    CrystalS
    Former Moderator
    5 years ago
    Hello Grimbaz,

    I apologize that you go not reply when you emailed us this morning. Please send another email, so that we can assist you with this ongoing matter. The email address is cox.help@cox.com. Please allow us to work with you to resolve this packet loss issue.

    Crystal S. Cox Support Forum Moderator
    • Grimbaz's avatar
      Grimbaz
      New Contributor II
      5 years ago

      Still no reply... Been another 3 days. Emailed Monday.

      • SharonL's avatar
        SharonL
        Former Moderator
        5 years ago
        Hello,

        I apologize that you did not receive a response. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

        Sharon
        Cox Support Forum Moderator