Horrible Customer Service
I had contacted Cox on Tuesday May 27, 2025 to get internet set up at my new rental address. The first call was at 6:08pm on May 27, 2025 and the call lasted 24min, ending at 6:32pm. During this phone call, your representative offered me 1GBps for $85 with equipment and the non-equipment option being $70 both for 24mo. Towards the end of this phone call, the representative said there was a “billing” issue for this plan, and that he would call me back in approximately 20min. I waited until 7:23pmwith no returned call, so I proceeded to call back. Now, I am with a different representative to whom I spoke with for five minutes and then am told to “wait one moment,” after that I was left in silence for 37 minutes with no response. I have the time stamps, call logs, and recordings of the calls.