Horrible Customer Service

Oversold /pushed a deal that they later figured out wasn't going to work for you and rather then find something that would or transfer you to someone else or even just tell you it's not going to work. They made up an excuse. They were basically trying to pad their metrics. You're probably talking to some cold salesman and they probably didn't work directly for Cox and they might have even been in a different country. Also, there's the fact that Cox was bought recently, so I wonder if everyone is trying to make one last sale before the ship goes down. I suggest voting with your wallet and looking for another ISP near you. Perhaps see this as a silver lining and a time to move on from an ISP that is dying. That was strangely poetic and I did not mean to be. ☺️