Horrible Customer Service
I had contacted Cox on Tuesday May 27, 2025 to get internet set up at my new rental address. The first call was at 6:08pm on May 27, 2025 and the call lasted 24min, ending at 6:32pm. During this phon...
Forum Discussion
Hello mw0712,
I'm truly sorry to hear of your experience when calling in to see about having internet installed in your new rental home. It sounds like we've really dropped the ball with these calls and will need to send feedback to work on improvements. It's my hope we can improve and gain your trust to be your provider in the near future. I've found a link to our website that has some 24 month promotions here. We also have a store locater search available to find nearby Cox retail stores and hours here.
Your link didn’t work. How about a rep call my **bleep** phone instead of your bull**bleep** chat and emailing.
mw0712,
I'm not sure if we've received your email yet; we wouldn't ask you to post your private information here, but rather ask you to email us at Cox.Help@cox.com with your name, complete address, phone, and include the URL to your forum comment. Our team doesn't have access to sales, but we can surely submit feedback and see about submitting a call for an account specialist to go over any possible options.
