I know this topic may be a little meta but since it has come up recently and other posts, I wanted to touch upon it separately. What exactly are the roles and responsibilities of the moderators here? The scope of the forum itself has been clearly defined as a place where Cox customers can discuss amongst themselves technical issues and topics. But how do moderators play a role in that. On most other forums for example DSLreports, The moderators only chime in to keep the conversation within the rules and scope of the forum. They are like referees. The point is they try not to take aside or show any bias. Obviously they often do but the point is their priority is the running of the forum not helping users solving problems or discussing topics. The moderators here seem to do both but only some moderators and I don't know if this is either by design or human nature. Some comment in a way that shows that they are here for troubleshooting purposes but then others will only respond in a very robotic way to email Cox. If Cox wants people to email them so badly, why don't they just put that email address on the contact or support page. Not to make it personal but is it a matter of Cox designing the system wrong or employees using the system wrong for their own benefit? Why do you only some moderators try to troubleshoot problems on the form itself. Shouldn't training be consistent across the department? I'm not trying to say how Cox should run its business. I'm just trying to understand the pattern. To some extent I understand. I am just talking to the wind since this forum will probably be shut down soon but since it came up I wanted to talk about it. Are there any moderators here that are capable, willing and allowed to talk on this subject. If so, please give any documentation you may have or know of.

Shhhhhh. You are not allowed to speak the truth. BTW, Cox and Charter will soon become one. Oh my.

Hi WiderMouthOpen, I can agree that you have made some very valid points. Our moderators should absolutely have the ability to perform basic troubleshooting without needing tools. We are real people too and want to be transparent as possible. Not all team members are familiar with locating account details, for this reason our team may resort to asking our users to contact us via email. Please know this is being addressed appropriately and we look forward to a more streamline experience. We appreciate your feedback, the good and the bad. If I may, I'd like to ask if you can send us an email with your account details. Just kidding :) Cox Support Forums Moderator

Not so much one because that makes it seem more like it's 50/50. It's more like 80 /20 with charter being the 80. I think Cox might be only getting a 10 to 20% invested interest. But I think there's also stock and other options. Comes out to 40 plus billion dollars. Got to love that money. Owww! Also, I think the name of the product is going to spectrum in the name of the company like stock trading wise is going to be charter. I think the name Cox is going to turn into how we think of AOL now. It will used to be an ISP. Then they were a media company. Now they're really nothing other than an email domain that some other company owns.

I guess that's not true. Cox will still exist as Cox Enterprise which will be Cox media and whatever the name of the company is that sells cars. So basically they will be car salesman and advertisers now which I think really fits the kind of company that they are. All they really care about is making the sale and making profit. I understand. That's really all anyone cares about, but it was more specifically obvious with Cox. Them not being public. I think in the end actually hurt them because it took away the bumpers like kids use in bowling. Cox is now in the gutter.

Charter getting Cox was never on my bingo card. I thought it was either going to be Comcast since Comcast licenses So many systems that Cox uses or that some other moderately sized ISP would join forces with Cox for more leverage against Comcast. It feels like Comcast 's long-term game was to get Cox hooked on their tech and use that as leverage. It may not have worked to Comcast interest, but I think it hurt Cox overall to the point that it assisted in their downturn and possibly helped with this acquisition. Should I make a separate post on this topic? I think you and I and maybe Kurt are the only ones left on this forum.

Moderator scope and priority