Why do I HAVE to have a service tech?
I have to call multiple times to have Cox reset my modem that they "can't find" because I bought it personally because I could never get theirs to work. When I called today the agent was absolutely rude and said they HAD to have a service tech come to my house . . It's $75 for them to tell me they don't know or it's gonna be my brand new modem that I know works perfectly. However she told me today that there is no outage and she can only tell if there is an outage if a tech comes to look. But all the time slots are filling up fast.Now my internet is back to working for now. But any idea who works in the ark city area ? Because after 9 years of fighting to have the Internet I pay for to work, I think it's time to cut ties with a company that doesn't care about it service