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ratoren's avatar
ratoren
New Contributor II
2 months ago

Down Time in Mission Viejo

I’ve had Cox Internet for about 8 years now, with great/expected speeds and no service interruptions at all. However, over the past few months, the service has been going down a few times a month for several hours. Is anyone else having this problem in South Orange County/Mission Viejo?

Cityside Fiber is branching out in our neighborhood, and it seems that Cox is really trying to shoot themselves in the foot. I’ve been extremely happy with Cox, but if their internet service is going less than 75% reliable, there won’t be a reason to stay once Cityside Fiber is available and at high reliability. 

3 Replies

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  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor III
    2 months ago

    Go with fiber. Not only is fiber, just better than cable internet in so many ways but it can be cheaper too. Is also the fact that Cox was just bought out so they're probably not going to be fixing or upgrading anything not only anytime soon but ever again. 

    If you want to troubleshoot, can you tell us something about your network? Like what kind of modem and router you have? What kind of troubleshooting you have done? Have you looked at the signal levels and logs?

    • ratoren's avatar
      ratoren
      New Contributor II
      2 months ago

      There’s nothing really to troubleshoot- it’s a TG1682, and the lights are flashing; so it’s a problem on the Cox incoming side, not on my side. I give it about an hour until Cox sends an email that there’s a problem, then another hour for them to fix it. Same as all the outages over the past few months. 

      With the potential buyout from Spectrum, they should be getting better, not trying to get rid of all their customers. 

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor III
        2 months ago

        What motive either personally or financially would they have? But I guess we will see. If there's nothing to troubleshoot, why you here? You must be able to see by the other post that the user base is two. Maybe three people and everyone else is moderators who will only tell you to email them like they tell you in the welcome thread. I'm not trying to be mean. I'm just asking is there anything else?