Forum Discussion

Grimbaz's avatar
Grimbaz
New Contributor II
5 years ago

Random disconnects, packet loss, fluctuating power levels

I've been having this issue for awhile now, but it started back up again about a month ago. I'm getting slow speeds, packet loss, and random disconnects. When trying to contact Cox support, they re...
ConnectionLoss
disconnect
Grimbaz's avatar
Grimbaz
New Contributor II

They escalated the ticket and all appears to be fixed EXCEPT for one node, which seems to disconnect me between 3-5AM. It has anywhere between 5-11% packet loss when running a tracert for 500 packets. Pending on the time.

100.127.73.182

The 100.127.73 subnet is a common subnet when making my requests and is most definitely a cox node.

Please look into this

Allan's avatar
Allan
Moderator
5 years ago
@Grimbaz, We can certainly look into this packet loss for you. Please send us an email with your full name, address, and a brief description or link to this thread to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
  • Grimbaz's avatar
    Grimbaz
    New Contributor II
    5 years ago

    Emailed you Thursday morning with no response.

    • CrystalS's avatar
      CrystalS
      Former Moderator
      5 years ago
      Hello Grimbaz,

      I apologize that you go not reply when you emailed us this morning. Please send another email, so that we can assist you with this ongoing matter. The email address is cox.help@cox.com. Please allow us to work with you to resolve this packet loss issue.

      Crystal S. Cox Support Forum Moderator
      • Grimbaz's avatar
        Grimbaz
        New Contributor II
        5 years ago

        Still no reply... Been another 3 days. Emailed Monday.