Forum Discussion
Grimbaz
New Contributor II
They escalated the ticket and all appears to be fixed EXCEPT for one node, which seems to disconnect me between 3-5AM. It has anywhere between 5-11% packet loss when running a tracert for 500 packets. Pending on the time.
100.127.73.182
The 100.127.73 subnet is a common subnet when making my requests and is most definitely a cox node.
Please look into this
Allan
5 years agoModerator
@Grimbaz, We can certainly look into this packet loss for you. Please send us an email with your full name, address, and a brief description or link to this thread to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
- Grimbaz5 years agoNew Contributor II
Emailed you Thursday morning with no response.
- CrystalS5 years agoFormer ModeratorHello Grimbaz,
I apologize that you go not reply when you emailed us this morning. Please send another email, so that we can assist you with this ongoing matter. The email address is cox.help@cox.com. Please allow us to work with you to resolve this packet loss issue.
Crystal S. Cox Support Forum Moderator- Grimbaz5 years agoNew Contributor II
Still no reply... Been another 3 days. Emailed Monday.
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