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First of all, I never had this issue before but now its here. I am trying to play a game but my game would stop dance or rubberband a lot. I know its packet loss because im testing it. I would send 149 packets I received 130 back, therefore packet loss. I'm calling the IT help but they always say the same thing. Call the manufacturer of your modem because it might be a hardware issue. But before their claim your basic IT help always say my modem is working fine green good connection. And I know its working its just the packet loss. So, I said please send me a technician to come and look around my area why I'm having such a stuttering connection. Guess what? The basic IT help cant even submit a ticket to provide an appointment because you're assuming its my modem? Plus it seems like your IT help doesn't even know what packet loss is. I have to explain twice what it is. How hard can it be to ask for a technician when it is my right as a customer? I'm paying on time and im paying it full. I am sure im not alone with this issue. Please act Cox
I am having this same issue. I primarily play CS:GO on a wired connection and in the last couple of months the constant lag spikes have made playing the game almost impossible. It is the most frustrating thing in the world, and for $100 a month you expect better. After reading through this thread I feel like there's no point in even reporting an issue.
Same, and for all games. Wired connection, ping to my router is <1ms, ping to google.com spikes, times out, and is consistently high in peak hours. I believe it's a node issue and they can't do anything to fix it. I also work from home and i've gotten terrible response back about this for a while now. Paying over $100 a month for something that doesn't work properly is unacceptable.
yeah their network is absolute trash, they are going to be in big trouble when Starlink and 5g start coming online. I for one will be switching. I'm tired of the "we see nothing wrong" ** while you provide graph after graph of the very obvious things wrong. I hope they go under. I hope the employees here feel good about the ** they are serving up.
Same, can't wait for starlink to be on the public market