Read the forum guidelines
Since about a month ago I've been having some terrible issues with my upload speed, here is what it's currently at right now:
My husband streams and has been unable to stay connected because the upload speed drops to literally zero and fluctuates up and down around 0MBs - 3MBs.
I have called support, followed all of their instructions and had a technician out who replaced the old cable with a new one, no success.
I contacted support via live chat, followed a number of their instructions, to no avail. Contacted live chat again only this time the tech was pushing to sell me faster speeds... I'm already on 150MBs Download 10MBs Upload (which doesn't work) and for some reason he thought upgrading would help and then he rudely ended the live chat session.
I purchased a new modem, as I was told my existing modem may not be working correctly, not the case as the issue still persisted.
I have removed my router and hardwired into my PC and checked the connection, it was still fluctuating badly.
I hardwired into my husbands PC and checked the connection, it remained the same... fluctuating badly.
With router connected, I checked connection on devices using WiFi, same issue.
Here is whats happening during livestreaming:
It's impossible to stay connected.
I explained this over and over again to every technician I spoke to, but it's as though they don't understand or like talking to a wall. they give the same instructions and after you're finished if the issue isn't fixed they tell you it's your equipment. How is it my equipment, if I have tested it all over and over again.
The strange part of this is, this issue starts at around 12pm and continues on for the rest of the day/night, all morning from around 9am the connection is fine.
I want some real help, not to be told to reset my modem or remove my router, I'm sick to death of hearing that. It isn't my modem or router that is the issue.
This is the log from the new modem that was installed lastnight at 7:55PM as seen marked with yellow, the modem was activated at around 8:10PM with no issues to download or upload speeds as shown in the log.
At around 12PM today which I know believe to be at 12:33PM the issues with upload speed began to occur again (marked with red) and are persisting still right now. This is a new modem, this issue was also occurring with my old modem, but I didn't think to look at it's logs. Something is definitely wrong here.
Right now the speed is great, it usually is first thing in the morning.
I see 11MB upload, that is until around 12pm and it begins fluctuating again and dropping to 0MB, it's always around the same time this happens.
All systems are up to date, using Windows 10 OS.
2 PCs show the upload speed around 2MB when it happens, so I ruled out malware and viruses (both been checked incase)
The issue isn't web browsing, it's streaming, the upload dropping makes it impossible to stream when it starts, when it happens a number of speed test sites say the upload has dropped to around 1-2MB sometimes even less.
I'll reply to this when it starts again so you can ping it while it's happening.
butrflysmooches....your posted modem results above look very good power and SNR, however, those Correctable's has to be bad. Maybe someone like WiderM can speculate on why such items appear.
You run the Cox or other speed tests and see down/up speeds and you say it goes bad about 12pm. Are you Streaming video's to watch, like youtube, etc. Should this activity only affect the download side. Or, are you playing interactive games that need the upload? Have you also done these activities when the speeds were better. I was just curious if you do the same down/up activities during the good and bad times. I'm sure you can "feel" when you speeds diminish.
I've also watched my TaskManager/Performance/ and select Ethernet or maybe Network to see the send/receive Mbps while doing your activities. Hang in there till you are satisfied. I wish COX would fix my inability to insert Images into this reply box. I'm jealous when I see inserts that you and many others can do.. Mine just doesn't work.
I see a constant 2mbps to 5mbps on a daily for about 3 months now, got a maintence ticket put out to fix the problem, they say it is a problem with the pole, saw a truck down my street earlier, but they haven't come to my house yet so issues still remains.