- I have an ARRIS SURFboard SB8200A that is 4 years old. I have a RT-AC3100 router. Gigabit Ethernet package There are days that are good and days that are bad. Download is usually around the 500-700 mark. It is the upload that is BAD. But it isnt all the time, and I dont know if there is any consistency to the times when it works or when it is really bad. I use speedtest.net to test. When it is really bad, I sit under 1 upload, and other times it is <5. There are sometimes when it is the 30+ that it should be, but more often than not it is under. Cox support suggests buying a new modem. I just dont feel like spending the money to keep going on a merry go round of problems that has been my Cox service. Any thoughts or input that has helped you or anyone you know?
- Hello, So me and my wife have been having the issue with our internet where our upload speed just drops and I'm not talking like -3mbps I'm talking our Upload speed will be at like 30mbps and then drop to 2.0mbps. We both game and that's not an issue since out Download Speed has been pretty good usually 800mbps. The issue is we both tend to stream but we cant stream on a 2mbps upload speed if anything we need a 10mbps upload speed. This is also interfering with my wife's work as well since she needs at least a 11mbps upload speed for work. Also we are Hard Wired and the router is a Nighthawk AX6 and the Modem is a Surfboard 3.1. Both really good Pieces of hardware. Before we used the Router Modem provided by Cox and it used to work great but all of a sudden we have been getting drops in our internet for the past 2 years since getting our own hardware since we were already paying so much just to get internet. I've Called Multiple Times to help fix the issue and I'm always just given the run around. I call Cox they say its nothing wrong in their system they transfer me over to Arris and they tell me its not their system to check Netgear and then they tell me its not their hardware and the cycle continues. I just need help this is getting out of hand and we are paying a lot of money for the internet only for it not to work. Has anyone else had issues with their upload speed just dropping? If so what did you do to fix it? When I got the new router it was running great but then we just get those random Upload Speed drops that last for a week then we have good internet for 2 days then it drops again. If someone could help please and thank you and if not I do appreciate you taking the time to read this. For the record we have the Gigablast plan and yes the router is up to date with updates and yes I've tried resetting it and also factory resetting the router and still not working.
I have the unlimited data plan for $50 each month yet cox reduced my gigablast plan to 50m download 3m upload which is completely inadequate, for 90 days because they think I am HARMING others connection in the neighborhoodI purchased the unlimited plan because I need to use a lot of data and you are saying I'm actually not allowed to do that? the person also in a insulting manner say he could not remove the limit nor could his fu**** supervisor. just because they see my usage as not appropriate they punish me? and btw they formally downgraded my service so it's not me "feeling like" it is throttling. anyone has the same problem?
I have the unlimited data plan for $50 each month yet cox reduced my gigablast plan to 50m download 3m upload which is completely inadequate, for 90 days because they think I am HARMING others connection in the neighborhood.I purchased the unlimited plan because I need to use a lot of data and you are saying I'm actually not allowed to do that? the person also in a insulting manner say he could not remove the limit nor could his fu**** supervisor. just because they see my usage as not appropriate they punish me?
- My plan has 1MBPS upload, but I only get 10~15% of that. I'm looking at activity monitor right now (As I'm uploading a file), and I see 0.127 MBPS. Funny thing is that when I try the Cox speed test, suddenly my upload rate jumps up to the advertised amount. So I'm sure the issue is not on my hardware. Is there anything I can do to fix this?
- Ive had the service for 4 months had above advertised speeds the entire time. no crashes. no lag. no latency problems or packet loss and no service loss aside from when Oklahoma had the statewide freeze last month internet preferred 150 all the sudden, just today.. my download is going from 80 to 160 instead of a solid 160 and my upload speed is staying at 0.2 instead of the 8 its normally at (even though its rated for 10) my PC ethernet port is solid orange. means its established 1gbps link and is a good cable. the router lights are all white and the ethernet port is solid green. havent changed any wifi settings or PC settings every time i contact support they recommend upgrading routers and promise they aren't throttling me. if its not throttling, something is wrong with the Cox center by me. 4 months. consistent speed. 1 night i all the sudden go from 8.0 Upload to 0.2 and to fix it i need to pay 10.99 a month to upgrade routers to the newer revision.. if that revision has been out for year, why wasn't it the one initially installed?! and why should i have to pay extra to access the internet speeds i'm already paying for couple months ago i was being hounded on support to get gigablast like.. i dont need 940 Mbps. no one does. i gamed on 12Mbps 0.97 for 5 years. 16 hours a day. no lag. each device only needs that speed to game lagless. 940 is beyond overkill. even though 10Mbps is beyond lackluster compared to ATTs 240Mbps upload.. it would be BEYOND fine for a single PC gaming and streaming and has worked flawlessly for 4 months until tonight. for these 4 months, the service and customer service have been stellar.. now i just feel like i'm getting swindled. and to have someone check out the service i'm paying for and the router i'm renting.. i have to pay more money too. come on.
- For about a week now, I've been experiencing connection issues where others experience lag from data coming from me, such as in VOIP applications and games. I reset my modem and router and have been checking my speeds on various internet speed tests and have the same results: Download speed is pretty normal,usually around 800Mbps (my plan is up to 940) Upload speed is awful, 0.1-0.2 Mbps, while I'm supposed to be able to get up to 35 Mbps as per my plan. I could really use any help with getting this issue rectified. As far as my hardware I'm using an ASUS AC3200 Router and an ARRIS SURFboard SB8200 Modem. The connection issue is the same on all connected devices.
- I've been living in my new home for almost three months now. When I moved in, the houses were all wired for Cox internet. I went with the gigablast plan, as I need good internet to do what I do (streaming). At the beginning, the internet was great. After a week or so, I would have issues with the internet dropping upload speed for about an hour at a time. When I say they would drop, I mean they would basically be inexistent (dropping below 1mbps upload). Download speeds were always workable. Although, they are not the speeds I pay for, I can still live with it (usually around 400mbps). Anyway, one day it went out for three hours, so I decided to call a tech out. Upon arrival he stated that there was nothing he could do because he couldn't come inside my home due to COVID-19, understandable. There was then a long period of time where I had relatively no issues. Consistent 35 mbps upload. This past two weeks, the issue has resurfaced and not left. I was streaming one night and dropping over 75% of rendered frames due to network lag. I tested my speeds and got 0.2 mbps upload speed. I told myself, "Okay well it will fix itself in an hour or so, shouldn't be a big deal." An hour passed and it was still bad. I continued to test it every hour for 8 hours and it never stabilized. I called another tech out. They changed out some fittings and connections on the wires and said it was all good. I tested it while they were there and got 25 mbps upload, which is workable. Before they left, they told me that if the issue persists there's only two other things that could be causing the issue: The modem, or the main line (the one that runs to the telephone pole). Later that evening, I checked the speeds again and received 7 mbps upload speed. As a streamer, this concerned me because that is barely enough to stream on. I didn't want to take the risk because I would be dropping frames. This morning I tested it again and got 1 mbps upload, so I went to the Cox store and swapped modems. Came home, hooked up the modem, and got 0.4 mbps upload. I called out another tech to come out tomorrow morning, but it seems the issue is within the main line. I will update this post as I get more answers. Hopefully this issue is resolved in the near future.
- Friends at Cox, I am at a loss. In previous posts and conversations, I have gone to great technical lengths to resolve issues with upload speeds. Now I'm trying to gather some information to see if there's something simple I am missing. From2013-2017, I streamed (on multiple platforms) in high quality at roughly 4500 bitrate with crystal clarity. I played games with virtually no lag. College courses and their associated virtual labs, no issues. Everything ran perfectly. I generally had a mid-level data plan running in the 100-200 down and 30 up (advertised). After coming back from a 7 month trip I moved down the street and experienced severe packet loss and upload issues. I troubleshooted with Cox reps and coworkers for awhile and never could isolate the issue. I work in networking and work with a range of people with a range of skill sets in networking and couldn't isolate the issue. I swapped out every single piece of hardware from my network card to the modem. Additionally, manipulated every aspect of software from packet manipulation through VPN's that claim to prioritize packets to reduce loss to IP stack manipulators and dozens of YouTube videos that help "fix" the problem. After that, I literally moved across the country from the West Coast to the East Coast and ran into the same problem. Routers, modems, cables and even my entire desktop have been swapped out. All routers / modems are highly capable and expensive and rated for this environment. Every single piece of hardware has been replaced and tested methodically and I STILL experience upload issues and packet loss. Currently, I'm running "Gigablast" internet. Download speeds range from 300-900 Mbps and upload speeds range from 6-25 Mbps but with packet loss when streaming / uploading. If anyone that has been experiencing these issues has found a solution or fix in any capacity I'd love to hear about it or start some dialogue on hardware/software setups and troubleshooting processes involved to see what the issue is.
- If you don't want to read this paragraph at the bottom about me complaining about Cox, then just read this: " The Cox Panoramic wifi modem/router that you rent for 11$ a month does not work the way it is advertised, and you are much better off going with a separate modem and router that is meant for providing high speed internet service". This type of internet works for laptops, Netflix, and basic streaming services. But when it comes to playing online video games, forget it. Even if you use the ethernet, you only will get between 200-300Mbps download, and 2.9Mbps upload speed. These speeds still lag when you play online video games". I decided to upgrade my service to cox Gigablast as of 20March2020. With the world under quarantine, especially the entire state of California, I said okay I definitely cannot deal with the Lag on PS4 that I have been dealing anymore. So I went to the local cox store after setting up my new service online and picked up my device. The customer service representative said it wasn't necessary that I rent the device, as I could buy a separate modem and router from Best Buy or where-ever, but it would cost about $400 with a separate modem and router. I decided to try out the cox panoramic modem+router combo that they offer for 11$ a month. I go home, plug it in and it was a super easy set up using the app for it. I connect it to my PS4 and test the connection. This piece of garbage (which is supposed to put out up to 900+ mbps basically almost 1 Gbps) only put out 24.9 Mbps download and 2.4 Mbps upload. This is down right criminal at these speeds. But before I called my lawyer, I decided to call tech support, so that someone could come out and see if the signal needs to be adjusted at my apartments. They are supposed to come out tomorrow (March 23, 2020) and hopefully fix it. Just the fact that I have to go the extra mile, and MAYBE get the issue fixed is absolutely ridiculous.My apartments are literally ONLY able to get Cox service. Isn't this considered a MONOPOLYat this point, since there is no other competition available? I have always had so many issues with cox, and its sad that they can't provide the working class of the America a fast internet service, especially whatwe are paying them for. I will hopefully remember to make another post tomorrow afterPAYING a tech support member a FEE in order to get my SERVICE that I justPAID for to WORK like it is ALREADY SUPPOSED TO. If it doesn't, well maybe I need to start putting this money that I am paying for this BS service towards law school, so that I can sue them into bankruptcy. Either that or call my friend at the local new station and put this company in the spotlight. Oh and if you don't believe me, then why would they sell cox Panoramic Pods separately? I have my PS4 sitting right next to the wifi box and it doesn't do any better than 24.9mbps. if you plug it in via ethernet, the best that I got was just below 300mbps. This is a speed that still lags during a online video game like Call of Duty. If you don't want to read this paragraph above about me complaining about Cox, then just read this: " The Cox Panoramic wifi modem/router that you rent for 11$ a month does not work the way it is advertised, and you are much better off going with a separate modem and router that is meant for providing high speed internet service". This type of internet works for laptops, Netflix, and basic streaming services. But when it comes to playing online video games, forget it. Even if you use the ethernet, you only will get between 200-300Mbps download, and 2.9Mbps upload speed. These speeds still lag when you play online video games".