Forum Discussion

littleone272000's avatar
littleone272000
New Contributor
6 years ago

Upload speed = 0

The modem is the rented panoramic modem. Ive tried to use mine, same issues. I tried to go strait from the line outside, through a barrel fitting, and also a -7.5 db splitter. None of these are stopping my upload speed going to zero and causing massive packet loss.

Here are my signals.

<tabindex=-1>Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR
1 Locked QAM256 1 681000000 Hz 1.0 dBmV 41.9 dB
2 Locked QAM256 2 687000000 Hz 1.4 dBmV 41.9 dB
3 Locked QAM256 3 693000000 Hz 0.9 dBmV 41.9 dB
4 Locked QAM256 4 699000000 Hz 1.5 dBmV 41.9 dB
5 Locked QAM256 5 705000000 Hz 1.3 dBmV 41.9 dB
6 Locked QAM256 6 711000000 Hz 1.3 dBmV 41.9 dB
7 Locked QAM256 7 717000000 Hz 1.2 dBmV 41.9 dB
8 Locked QAM256 8 723000000 Hz 1.2 dBmV 41.9 dB
<tabindex=-1>Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 2 5120 Ksym/sec 32300000 Hz 32.0 dBmV
2 Locked ATDMA 1 5120 Ksym/sec 38700000 Hz 32.3 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 25900000 Hz 32.3 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 19400000 Hz 32.3 dBmV
  • Zurq's avatar
    Zurq
    Contributor II
    6 years ago

    Same Issue with Upload Speed, I have a tech helping me in my case. try to get a tech out and see if he can help you.

      • Zurq's avatar
        Zurq
        Contributor II
        6 years ago
        d they will charge me....

        if it isn't cox equipment then they will charge, but other than that they wont.

  • Allan's avatar
    Allan
    Moderator
    6 years ago
    @Littleone272000, Do you have any splitters or signal amps on the cable line going to the modem? -Allan Cox Support Forums Moderator.
      • KevinM2's avatar
        KevinM2
        Former Moderator
        6 years ago
        @littleone272000, are you on WiFi or are you on a hard-wired connection when experiencing slow upload speeds? It may be best to send out a service technician to diagnose and correct the issue. For additional support, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator