Tech support "Live Agents" are just AI sales bots that offer 2 solutions, upgrade your service or an invasive costly tech visit. Is anyone else tired of this scam and about to switch to modern G5 and escape this old coax wire web of deception?
"Live Agents" are AI sales bots that sell services and dont provide solutions
Sorry, I can tell you from personal experience, that the CHAT isn't AI. I actually took Chat escalation from those chat agents you think are AI. What is this G5 modem you are talking about? You mean 5G? 5G refers to a cellular system of increased speed and hopefully, reliability. One gets the impression, you don't know what you are talking about and seem to be here to spout nonsense.
Just so you know, the email, Twitter and Facebook are all controlled by the same team which is the Social Media Team. They are also the ones that moderate this forum. I know chat is outsourced and I don't think they are located in the US.