Try Twitter @CoxHelp
Just so you know, the email, Twitter and Facebook are all controlled by the same team which is the Social Media Team. They are also the ones that moderate this forum. I know chat is outsourced and I don't think they are located in the US.
For some reason I get more technically informed information from the Twitter chat give it a try sometime. One of the agents knew who I was so how can that be if they aren't local?
The Twitter people are local(at least to the US), just not the people who run chat. Oliver is a bot that run's on chat but it also has outsourced representatives. I have asked them straight out and they have said they are not the same group as the Social Media Team.
They are very helpful but still can't resolve all the bugs.
