Unwilling or unable to keep internet working

Hi CAngel, I value your long tenure with us and I don't want to lose you to another provider. I expect your service to work just as I expect my own to work for my family, and I apologize that hasn't been happening lately. My family kind of goes into panic mode without the internet, and I imagine your family is much the same. I'm sorry for the inconvenience the internet connectivity issue has caused in your household. I can help! I'd like to investigate what's happening in your neighborhood. Since I need to ask you for your address, I'd like to take our conversation to a private channel. So that I can further assist you, please email my team at Cox.Help@cox.com. Please include your full name, address, and a link to this post. I'll get this resolved for you!