Forum Discussion

aparkman1's avatar
aparkman1
New Contributor
2 months ago

Guide Not Working

Hi, is anyone else experiencing the 'Guide' not working? I keep seeing the error message "Unfortunately, this isn't working. This feature isn't available right now. Please try back later." It's been saying this since yesterday evening.

I'm able to watch TV and I'm able to see my 'Last Watched' but I can't see the menu/guide of channels and what's playing. 

  • Becky's avatar
    Becky
    2 months ago

    Hi Aparkman1, not having Guide access certainly makes it difficult to access and enjoy your favorite content! I apologize for the frustration this has caused. I suggest unplugging the cable box for 2 minutes and then plugging it back in. Give the box 5-10 minutes to completely reset after you plug it back in. The channels and programming load first and the Guide data loads last (in the boot up process). Please give this a try and let us know if this restores your Guide data. 
     

  • Becky's avatar
    Becky
    Moderator
    2 months ago

    Hi Aparkman1, not having Guide access certainly makes it difficult to access and enjoy your favorite content! I apologize for the frustration this has caused. I suggest unplugging the cable box for 2 minutes and then plugging it back in. Give the box 5-10 minutes to completely reset after you plug it back in. The channels and programming load first and the Guide data loads last (in the boot up process). Please give this a try and let us know if this restores your Guide data. 
     

    • aparkman1's avatar
      aparkman1
      New Contributor
      2 months ago

      Thank you! I had a feeling this is what I was going to need to do but wanted to double check before I did in case there was some network wide issue.

      • Becky's avatar
        Becky
        Moderator
        2 months ago

        Yaay! I'm glad it was a quick fix. 🙂