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its_nicole064's avatar
its_nicole064
New Contributor
3 days ago

equipment

I moved from PPV (military accompanied housing) to military family housing and brought my same panoramic WiFi box that I already had with me. I got it all set up, it only works downstairs in the living room area, and it worked all day and then randomly shut off. When I went into my Cox app, it is showing up as a different piece of equipment, one I don't have. And now the Wi-Fi won't connect or show up in my settings as available WiFi connections, and my panoramic WiFi box is staying at a red light after it flashed in between green and orange for like 10 mins.

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  • JulianN's avatar
    JulianN
    Moderator
    3 days ago
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    Hello, I am very sorry you're having these issues after moving. I moving can be stressful enough, not to mention having internet issues. We understand how important communication and reliable service is. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    3 days ago
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    Call Cox, and ensure they have the right modem provisioned on your account. Ensure the modem is connected to the outlet with a new cable wire, and is not behind the tv, or under anything. It should be raised as high as you can place it, and again, it should never be behind anything or under anything.