Packet loss over the past ~month
I've been getting around 5% packet loss over the past month. It's been infuriating. Tier 1 support at Cox has been... unhelpful - they keep blaming my equipment as my modem signal quality is right down the middle. Since the packet loss is not consistent, replication has also been an issue, when they try to ping back they can't configure the number of packets to send (?!?) and send exactly 100, and so will often show no packet loss, though one technician did catch some loss.
Though I don't think my equipment is at fault at all, I've replaced the modem twice with different brands / models, and the router twice with different models, all to no avail.
I have a secondary ISP that goes through the very same router, with never a packet lost.
A trace route to google.com consistently looks like this:
over a maximum of 30 hops:
2 7 ms 7 ms 7 ms 10.34.180.1
3 10 ms 8 ms 8 ms 100.127.77.18
4 10 ms 9 ms 11 ms 100.120.100.40
5 25 ms 22 ms 22 ms langbprj02-ae1.0.rd.la.cox.net [22.214.171.124]
6 22 ms 19 ms 21 ms 126.96.36.199
7 * * * Request timed out.
8 22 ms 23 ms 22 ms lax28s15-in-f14.1e100.net [188.8.131.52]
The hop 7, is of course, well beyond my network and in Cox's network. But if that's really the problem, it seems it should not just be causing me issues?