Forum Discussion

aaronjt's avatar
aaronjt
New Contributor
6 years ago

Packet loss over the past ~month

I've been getting around 5% packet loss over the past month. It's been infuriating. Tier 1 support at Cox has been... unhelpful - they keep blaming my equipment as my modem signal quality is right do...
aaronjt's avatar
aaronjt
New Contributor
6 years ago

I ran a test again right now, with the results I typically get.

Ping statistics for 172.217.5.206:
    Packets: Sent = 374, Received = 351, Lost = 23 (6% loss),
Approximate round trip times in milli-seconds:
    Minimum = 17ms, Maximum = 32ms, Average = 21ms

Again, this is fairly normal for a large enough dataset.

BrianM's avatar
BrianM
Moderator
6 years ago
It sounds like you are doing a continuous ping to google, which is definitely a good test. I am still not seeing the packet loss to your modem currently though. We would recommend connecting a computer directly to the modem (no router in the equation) and then try the same test. Normally if your modem was experiencing that much packet loss we would have seen it by now (unless it just isn't happening when we are testing the modem, which could be possible if it is intermittent enough).

Brian
Cox Support Forum Moderator
  • aaronjt's avatar
    aaronjt
    New Contributor
    6 years ago

    I hooked up a laptop directly to the modem (rebooting the modem of course), and ran the test just now:

    Ping statistics for 172.217.11.174:
        Packets: Sent = 34, Received = 32, Lost = 2 (5% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 19ms, Maximum = 24ms, Average = 20ms

    This was a much shorter test, but yeah, still packet loss.

    It is rather intermittent. Actually, right now things are more stable than most of the time; running 1-2% loss instead of ~5%. Worst times *seem* to be early morning and evening, but I haven't yet run an objective statistical analysis over multiple days to confirm that suspicion.

  • aaronjt's avatar
    aaronjt
    New Contributor
    6 years ago

    Here's another test from the laptop hooked up directly to the modem and allowed to run a little longer. Just for giggles I also used a different Google server for the target.

    Ping statistics for 8.8.8.8:
        Packets: Sent = 130, Received = 122, Lost = 8 (6% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 20ms, Maximum = 28ms, Average = 21ms