Packet loss over the past ~month
I've been getting around 5% packet loss over the past month. It's been infuriating. Tier 1 support at Cox has been... unhelpful - they keep blaming my equipment as my modem signal quality is right do...
Forum Discussion
I'm having the same issue. Intermittent internet drops, online gaming is sporadic. Sometimes I can keep connection and run without issue and other times I just log off and don't even try anymore. The storms Oklahoma had about a month ago wrecked Cox's infrastructure but they don't care and aren't trying to fix it. I have had 4 techs out and every time "everything is fine but I'm going to escalate the issue". Whatever. Of course I live in a monopoly neighborhood where there is no other option than Cox for internet. As I type this I am watching on my pfSense router and have over 22% packet loss. This has got to get fixed.
- @bigd5783, I have pinged your modem several times, and I am also detecting packet loss. I'm truly sorry you're experiencing issues with our service, and we want to help resolve this for you as quickly as possible. Our best course of action would be to send out another service technician to address the packet loss concerns. Please make sure there are no loose or damaged connections in the home. This includes any splitters or amplifiers you may have as well. For further assistance, please don't hesitate to reach out to us at cox.help@cox.com, Twitter, or Facebook. -Kevin M. Cox Support Forum Moderator
I have had service call after service call and yet the issues still remains. I'm completely without internet right now and was just told by customer service "everything looks fine".
- @bigd5783, please let us know if you are still experiencing issues after this service call. -Kevin M. Cox Support Forum Moderator
