Packet loss over the past ~month
I've been getting around 5% packet loss over the past month. It's been infuriating. Tier 1 support at Cox has been... unhelpful - they keep blaming my equipment as my modem signal quality is right do...
Forum Discussion
I'm looking at the connection quality as reported by the cable modem, and there is one channel whose numbers look way off to me, but I'm not the expert:
| Channel | Lock Status | Modulation | Channel ID | Freq. (MHz) | Pwr (dBmV) | SNR (dB) | Corrected | Uncorrected |
| 33 | Locked | OFDM PLC | 159 | 300.0 | 6.1 | 16.2 | 3913899 | 0 |
Logs for the modem also do not look good. I tried to post them here but the posting was "flagged for abuse".
In short lots of SYNC Timing Synchronization failure and Dynamic Range Window violation errors.
- Hi Aaronjt, please update us after today's service call and let us know if the issues continue. -Becky, Cox Support Forums Moderator
They found the same problem (packet loss) from the street. So... definitely not my equipment or wiring. However, as the problem is larger than my single property, they had to open a ticket with another department to troubleshoot further. So.... we'll see how that goes.
- Hi Aaronjt, we will be keeping a watchful eye on this in Social Media until the issue is resolved. We typically advise of a 3-5 business day turn-around time for this type of maintenance. -Kevin M. Cox Support Forum Moderator
