Forum Discussion
BrianM
Moderator
It sounds like you are doing a continuous ping to google, which is definitely a good test. I am still not seeing the packet loss to your modem currently though. We would recommend connecting a computer directly to the modem (no router in the equation) and then try the same test. Normally if your modem was experiencing that much packet loss we would have seen it by now (unless it just isn't happening when we are testing the modem, which could be possible if it is intermittent enough).
Brian
Cox Support Forum Moderator
Brian
Cox Support Forum Moderator
aaronjt
5 years agoNew Contributor
I hooked up a laptop directly to the modem (rebooting the modem of course), and ran the test just now:
Ping statistics for 172.217.11.174:
Packets: Sent = 34, Received = 32, Lost = 2 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 24ms, Average = 20ms
This was a much shorter test, but yeah, still packet loss.
It is rather intermittent. Actually, right now things are more stable than most of the time; running 1-2% loss instead of ~5%. Worst times *seem* to be early morning and evening, but I haven't yet run an objective statistical analysis over multiple days to confirm that suspicion.