Forum Discussion

CurtisBurke's avatar
CurtisBurke
New Contributor
13 days ago

Packet Loss consistently

Pretty much without fail I can count on having 2-3 days a week where my packet loss in the afternoon-evening is just terrible. I’ve tried to reset my modem several times, changing out cables, and nothing seems to stop this random issue. Of course when you check the app it’ll tell you “there are no issues in your area” and with packet loss it feels so random that I end up sounding paranoid trying to get it fixed. Anyone else experience this? South East Kansas

  • bkallday2's avatar
    bkallday2
    New Contributor

    Yes me too. I think I will have to change service. This is unsat.

    • DannyS's avatar
      DannyS
      Moderator

      Hello, CurtisBurke and bkallday2, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need for someone to look into your accounts personally due to the connection issues you have expressed.  We can definitely assist you with this.  Please reach us on (X) formally known as Twitter at @coxhelp, visit us on Facebook, or email by at cox.help@cox.com  anytime for assistance.  We are always happy to help.