Forum Discussion

jearbear's avatar
jearbear
Contributor
Solved

Packet loss/bad connection Rocket League

I took too long to provide information for my last post so it was locked.

I tend to have pretty intermittent packet loss/bad connection/lag in Rocket League and random points of the day. Was great last night and this morning but went bad early afternoon.

Here is an MTR test showing a bad connection to anything after my router. Will take more when the connection gets bad.

Any idea? Weak signal to my modem?

I have gigabit and SB8200. Everything is hardwired.

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.1.1 -    0 | 1243 | 1243 |    1 |    3 |  120 |    2 |

|                              10.177.0.1 -    1 | 1239 | 1238 |    5 |   22 |  351 |   13 |

|                             68.6.14.176 -    1 | 1235 | 1233 |    7 |   23 |  327 |   11 |

|                          100.120.108.30 -    1 | 1235 | 1233 |    7 |   26 |  303 |   31 |

|            langbprj01-ae1.rd.la.cox.net -    1 | 1204 | 1194 |   11 |   35 |  268 |   18 |

|                           68.105.30.138 -    1 | 1235 | 1233 |   12 |   29 |  295 |   19 |

|                          ns2.i3d.global -    1 | 1235 | 1233 |   14 |   28 |  302 |   19 |

|________________________________________________|______|______|______|______|______|______|

  WinMTR v1.00 GPLv2 (original by Appnor MSP - Fully Managed Hosting & Cloud Provider)

  • jearbear's avatar
    jearbear

    Well I had ATT installed yesterday. Night and day difference. Zero lag or latency issues anymore. Latency to the servers is a fairly rock solid 26ms.

62 Replies

Sort By
Most LikedOldestNewest
  • jearbear's avatar
    jearbear
    Contributor

    Well I can't play any games tonight either. Nonstop packet loss and lag and my speeds seem to be all over the place. Ping plotters from my Mac hardwired to router since I can't give up wifi for hours.

    This is ludicrous.

    Here is a 24 hour ping plotter. Quiet from 12a-830a or so, looks like congestion... Cox - what is happening from 12a - 830a?

    • KevinM2's avatar
      KevinM2
      Former Moderator
      Hi Jearbear, this is still being investigated and worked on by our maintenance teams. -Kevin M. Cox Support Forum Moderator
      • jearbear's avatar
        jearbear
        Contributor

        Cool thanks for the update. For now I'll be posting 24 hour plotters to help diagnose the problem.

    • anon247's avatar
      anon247
      New Contributor

      Where are you located? I have the same hardware as you (SB8200) and just upgraded to Gigablast 2 weeks ago. Ever since upgrading, I have noticed packet loss at similar times that you are experiencing them. I didn't have issues before when I was paying less for slower speed. Last night I couldn't hold a steady connection and dc'ed from multiple games. This has been happening on and off for 2 weeks straight.

  • jearbear's avatar
    jearbear
    Contributor

    Cox,

    This is ridiculous. My connection has only been getting worse over the past couple of days. At this point it is impeding my business and personal life quite a bit by having an unstable connection whenever I am at home. I can’t upload anything consistently. I can’t actually have fun with my hobby of online gaming since almost every time I play I get an insane amount of lag and drop out of the match. Having a terrible, inconsistent, buggy, and laggy internet connection is not what I signed up for. I would have stuck with the lower tier if I wouldn't be getting anywhere near the advertised level of service. Heck, most of the time I get the speeds of the lower tier still. Myself, and many others, feel like we are getting the run around and feel like there is absolutely zero resolution to this in sight.

    What is the schedule for the maintenance crew to come out and look at things? What is the path of resolution to this? Can you please share with me and the community? This looks like a widespread issue.

    Look at this, I can't do SQUAT with this except play a video that can buffer. Look at how inconsistent that ping is and with terrible jitter.

    • KevinM2's avatar
      KevinM2
      Former Moderator
      @Jearbear, an escalation has been submitted to our maintenance team to correct some of the issues taking place in your area. We appreciate your patience and we do not have an estimated time of repair currently. -Kevin M. Cox Support Forum Moderator
  • jearbear's avatar
    jearbear
    Contributor

    Well I had ATT installed yesterday. Night and day difference. Zero lag or latency issues anymore. Latency to the servers is a fairly rock solid 26ms.

    • deorlol's avatar
      deorlol
      New Contributor II

      I've had the exact same issues as you as well as contacted cox on multiple occasions. On my end they've told me countless different solutions that never worked and at this point they refuse to even help me. I plan on leaving them soon as well as I am through with this absurd internet service provider and customer service. How is AT&T so far? Are they reliable? I'll be looking back at this forum often so I'd appreciate it if you updated 

      • KevinM2's avatar
        KevinM2
        Former Moderator
        @deorlol, we are detecting signal issues with your modem currently. Is there a splitter attached to the coaxial cable, where the modem is located in your home? Can you please make sure all connections are free of damage?

        When gaming, are you doing so while hard-wired directly to the modem? -Kevin M. Cox Support Forum Moderator
  • jearbear's avatar
    jearbear
    Contributor

    One more, the lag is bad at the moment. Taken from a wireless PC so there is the loss to router. Playing hardwired.

    ping spikes in the 4xx

    |------------------------------------------------------------------------------------------|

    |                                      WinMTR statistics                                   |

    |                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

    |------------------------------------------------|------|------|------|------|------|------|

    |                             192.168.1.1 -    1 |  795 |  794 |    1 |    4 |   85 |    2 |

    |                              10.177.0.1 -    1 |  795 |  794 |    5 |   36 |  431 |  111 |

    |                             68.6.14.176 -    1 |  791 |  789 |    7 |   37 |  437 |  119 |

    |                          100.120.108.30 -    1 |  795 |  794 |    5 |   40 |  422 |  104 |

    |            langbprj01-ae1.rd.la.cox.net -    1 |  772 |  765 |   15 |   48 |  317 |   88 |

    |                           68.105.30.138 -    1 |  791 |  789 |   12 |   45 |  434 |  120 |

    |                          ns2.i3d.global -    1 |  791 |  789 |   11 |   43 |  393 |  137 |

    |________________________________________________|______|______|______|______|______|______|

       WinMTR v1.00 GPLv2 (original by Appnor MSP - Fully Managed Hosting & Cloud Provider)

  • jearbear's avatar
    jearbear
    Contributor

    current traceroute to langbprj01

    traceroute to langbprj01-ae1.rd.la.cox.net (68.1.1.13), 64 hops max, 52 byte packets

     1  192.168.1.1 (192.168.1.1)  4.105 ms  2.146 ms  2.300 ms

     2  10.177.0.1 (10.177.0.1)  34.642 ms  21.920 ms  18.366 ms

     3  68.6.14.178 (68.6.14.178)  19.514 ms  26.670 ms  85.403 ms

     4  100.120.108.32 (100.120.108.32)  169.719 ms  25.668 ms  107.798 ms

     5  * * *

     6  * * *

     7  * * *

     8  * * *

     9  langbprj01-ae1.rd.la.cox.net (68.1.1.13)  36.114 ms  23.925 ms  32.835 ms

    • Tierdisogni's avatar
      Tierdisogni
      New Contributor II

      You are not alone. Look through the first 3 pages of these forums and you'll see the same posts by different people. You'll also see the same copy paste response from forum moderators. I have the same issue as you for rocket league, today was so bad I couldn't get through a single match due to the packet loss/rubberbanding. I'm sorry to say I don't think you'll find any help here. 

      • jearbear's avatar
        jearbear
        Contributor

        I see it all over the boards and nuts they won't do anything about it. Every online game ** big time for the most part and I tend to only get 200mbps with my gigablast most of the time and a 2mbps upload. Definitely not getting advertised speeds in the least. And the packet loss is ridiculous. Maybe it is fast but this is some of the worst internet I've used for gaming. I never had the issue before with Comcast but now with COX it is the worst. It is so bad I've even considered going to ATT for gaming only.

        I must say packet loss was non existent for about 2 days after upgrading to gigablast. Now it is back to the lower tier quality. I thought it was because of a limited upload speed and some of my devices hogging the pipe so I upgraded everything but that is not the case.... I've had the issue for over the past year, ever since I signed up with their service.

        markm1 I will plug my device direct into the modem. It is intermittent. Right now it is okay but later I am sure it will be terrible.

    • MarkM1's avatar
      MarkM1
      Former Moderator
      Jeabear,

      The modem is testing fine at this time on our end. Are you able to bypass your router & plug a device into the modem to test the connection there at this time? We want to see the difference in the connection. Let us know if you can test this for us.

      Mark M.
      Cox Support Forums Moderator
      • jearbear's avatar
        jearbear
        Contributor

        can you take a look now? I am getting VERY BAD rubber banding and loss.

  • jearbear's avatar
    jearbear
    Contributor

    Here is the latest from today. WinMTR direct into the modem with IPs for the RL servers.

    At 5% average packet loss! 

    Hardwired to modem
    162.245.206.16
    |------------------------------------------------------------------------------------------|
    | WinMTR statistics |

    | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
    |------------------------------------------------|------|------|------|------|------|------|
    | 10.177.0.1 - 5 | 1328 | 1269 | 6 | 81 | 431 | 21 |
    | 68.6.14.176 - 5 | 1328 | 1269 | 6 | 82 | 429 | 17 |
    | 100.120.108.30 - 5 | 1328 | 1269 | 4 | 84 | 431 | 17 |
    | langbprj01-ae1.rd.la.cox.net - 6 | 1296 | 1229 | 12 | 88 | 439 | 21 |
    | 68.105.30.138 - 5 | 1332 | 1274 | 13 | 89 | 437 | 21 |
    | hosted-by.i3d.net - 5 | 1328 | 1269 | 12 | 86 | 434 | 26 |
    |________________________________________________|______|______|______|______|______|
    ______|
    WinMTR v1.00 GPLv2 (original by Appnor MSP - Fully Managed Hosting & Cloud Provider)

    107.182.228.217
    |------------------------------------------------------------------------------------------|
    | WinMTR statistics |
    | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
    |------------------------------------------------|------|------|------|------|------|------|
    | 10.177.0.1 - 5 | 612 | 587 | 6 | 59 | 407 | 21 |
    | 68.6.14.178 - 5 | 608 | 582 | 7 | 62 | 411 | 23 |
    | 100.120.108.32 - 5 | 612 | 587 | 7 | 64 | 414 | 58 |
    | langbprj01-ae1.rd.la.cox.net - 5 | 600 | 572 | 11 | 70 | 415 | 43 |
    | Request timed out. - 100 | 143 | 0 | 0 | 0 | 0 | 0 |
    | 4.69.220.105 - 5 | 608 | 582 | 33 | 90 | 438 | 50 |
    | 4.35.171.110 - 5 | 608 | 582 | 34 | 89 | 436 | 54 |
    | 206.130.126.26.west-datacenter.net - 5 | 612 | 587 | 35 | 93 | 485 | 53 |
    | 6bb6e4d9.setaptr.net - 5 | 612 | 587 | 34 | 88 | 435 | 58 |
    |________________________________________________|______|______|______|______|______|
    ______|
    WinMTR v1.00 GPLv2 (original by Appnor MSP - Fully Managed Hosting & Cloud Provider)

  • jearbear's avatar
    jearbear
    Contributor

    Still bad and unable to play. Here are my channel SNRs and the event log. Lots of errors.

    Startup Procedure
    Procedure Status Comment
    Acquire Downstream Channel 831000000 Hz Locked
    Connectivity State OK Operational
    Boot State OK Operational
    Configuration File OK
    Security Enabled BPI+
    DOCSIS Network Access Enabled Allowed

    Downstream Bonded Channels
    Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
    9 Locked QAM256 831000000 Hz 0.9 dBmV 40.5 dB 0 0
    1 Locked QAM256 783000000 Hz 1.0 dBmV 40.2 dB 0 0
    2 Locked QAM256 789000000 Hz 1.5 dBmV 40.5 dB 0 0
    3 Locked QAM256 795000000 Hz 1.6 dBmV 40.4 dB 0 0
    4 Locked QAM256 801000000 Hz 1.0 dBmV 40.3 dB 0 0
    10 Locked QAM256 837000000 Hz 1.1 dBmV 40.5 dB 0 0
    11 Locked QAM256 843000000 Hz 1.3 dBmV 40.7 dB 0 0
    12 Locked QAM256 849000000 Hz 0.6 dBmV 40.2 dB 0 0
    17 Locked QAM256 879000000 Hz 0.7 dBmV 40.4 dB 0 0
    18 Locked QAM256 885000000 Hz 1.1 dBmV 40.7 dB 0 0
    19 Locked QAM256 891000000 Hz 1.2 dBmV 41.0 dB 0 0
    20 Locked QAM256 897000000 Hz 0.9 dBmV 41.0 dB 0 0
    21 Locked QAM256 903000000 Hz 1.2 dBmV 41.2 dB 0 0
    22 Locked QAM256 909000000 Hz 1.1 dBmV 41.2 dB 0 0
    25 Locked QAM256 927000000 Hz 1.1 dBmV 41.2 dB 0 0
    26 Locked QAM256 933000000 Hz 0.8 dBmV 41.0 dB 0 0
    27 Locked QAM256 939000000 Hz 1.0 dBmV 41.1 dB 0 0
    28 Locked QAM256 945000000 Hz 0.8 dBmV 40.9 dB 0 0
    29 Locked QAM256 951000000 Hz 0.6 dBmV 41.0 dB 0 0
    30 Locked QAM256 957000000 Hz 0.5 dBmV 40.8 dB 0 0
    33 Locked QAM256 357000000 Hz 4.2 dBmV 41.3 dB 0 0
    34 Locked QAM256 363000000 Hz 4.0 dBmV 41.4 dB 0 0
    35 Locked QAM256 369000000 Hz 4.0 dBmV 41.3 dB 0 0
    36 Locked QAM256 375000000 Hz 3.6 dBmV 41.3 dB 0 0
    37 Locked QAM256 381000000 Hz 4.2 dBmV 41.4 dB 0 0
    38 Locked QAM256 387000000 Hz 4.1 dBmV 41.3 dB 0 0
    41 Locked QAM256 405000000 Hz 4.4 dBmV 41.5 dB 0 0
    42 Locked QAM256 411000000 Hz 4.2 dBmV 41.6 dB 0 0
    43 Locked QAM256 417000000 Hz 4.8 dBmV 41.8 dB 0 0
    44 Locked QAM256 423000000 Hz 4.5 dBmV 41.7 dB 0 0
    45 Locked QAM256 429000000 Hz 4.6 dBmV 41.7 dB 0 0
    46 Locked QAM256 435000000 Hz 5.0 dBmV 41.8 dB 0 0
    159 Locked Other 300000000 Hz 6.9 dBmV 42.0 dB 235685401 0




    Upstream Bonded Channels
    Channel Channel ID Lock Status US Channel Type Frequency Width Power
    1 3 Locked SC-QAM Upstream 32200000 Hz 6400000 Hz 35.0 dBmV
    2 1 Locked SC-QAM Upstream 19400000 Hz 6400000 Hz 35.0 dBmV
    3 2 Locked SC-QAM Upstream 25800000 Hz 6400000 Hz 36.0 dBmV
    4 4 Locked SC-QAM Upstream 38600000 Hz 6400000 Hz 35.0 dBmV




    Current System Time: Mon Feb 10 16:14:46 2020

    02/10/2020 15:50 2436694061 5 "Dynamic Range Window violation"
    02/10/2020 15:50 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/10/2020 15:50 84000500 3 "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/10/2020 15:38 2436694061 5 "Dynamic Range Window violation"
    02/10/2020 15:38 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/10/2020 15:38 2436694061 5 "Dynamic Range Window violation"
    02/10/2020 15:38 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/10/2020 15:38 2436694061 5 "Dynamic Range Window violation"
    02/10/2020 15:38 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/10/2020 15:38 2436694061 5 "Dynamic Range Window violation"
    02/10/2020 15:38 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/10/2020 15:38 2436694061 5 "Dynamic Range Window violation"
    02/10/2020 15:38 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/10/2020 15:38 2436694061 5 "Dynamic Range Window violation"
    02/10/2020 15:38 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/10/2020 15:38 2436694061 5 "Dynamic Range Window violation"
    02/10/2020 15:38 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/10/2020 15:38 2436694061 5 "Dynamic Range Window violation"
    02/10/2020 15:38 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/10/2020 15:38 2436694061 5 "Dynamic Range Window violation"
    02/10/2020 15:38 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/10/2020 15:38 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/10/2020 15:38 73040100 6 "TLV-11 - unrecognized OID;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/10/2020 15:38 68000300 5 "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    01/01/1970 00:00 2436694066 6 "Honoring MDD; IP provisioning mode = IPv4"
    01/01/1970 00:00 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
    02/04/2020 11:10 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/04/2020 11:09 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/04/2020 11:12 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/04/2020 11:10 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/04/2020 11:10 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/02/2020 15:58 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    01/25/2020 16:56 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    01/24/2020 02:50 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    01/23/2020 19:25 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    01/23/2020 19:25 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    01/23/2020 19:25 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    01/23/2020 19:17 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    01/23/2020 19:17 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    01/23/2020 19:17 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    01/23/2020 18:43 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    01/23/2020 18:43 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    01/23/2020 18:43 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    01/23/2020 18:43 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    01/23/2020 16:34 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    01/23/2020 15:41 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    01/23/2020 15:41 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    01/23/2020 15:41 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    01/23/2020 15:39 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    • jearbear's avatar
      jearbear
      Contributor

      My previous test was without the 3db attenuator Cox installed, I was trying some different things to see if it was better.

      Here it is with it installed again. Arris recommends a minimum of 45 dBmV but I only see 38 dBmV on the upstream channels.

      Startup Procedure
      Procedure Status Comment
      Acquire Downstream Channel 831000000 Hz Locked
      Connectivity State OK Operational
      Boot State OK Operational
      Configuration File OK
      Security Enabled BPI+
      DOCSIS Network Access Enabled Allowed

      Downstream Bonded Channels
      Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
      9 Locked QAM256 831000000 Hz -1.9 dBmV 40.1 dB 0 0
      1 Locked QAM256 783000000 Hz -1.5 dBmV 39.8 dB 10 0
      2 Locked QAM256 789000000 Hz -1.0 dBmV 40.1 dB 682 989
      3 Locked QAM256 795000000 Hz -1.2 dBmV 40.2 dB 829 1179
      4 Locked QAM256 801000000 Hz -1.8 dBmV 40.1 dB 777 1225
      10 Locked QAM256 837000000 Hz -1.7 dBmV 40.0 dB 765 1026
      11 Locked QAM256 843000000 Hz -1.4 dBmV 40.1 dB 670 877
      12 Locked QAM256 849000000 Hz -2.3 dBmV 39.5 dB 632 879
      17 Locked QAM256 879000000 Hz -1.7 dBmV 40.0 dB 718 1131
      18 Locked QAM256 885000000 Hz -1.4 dBmV 40.4 dB 698 1120
      19 Locked QAM256 891000000 Hz -1.3 dBmV 40.4 dB 681 1115
      20 Locked QAM256 897000000 Hz -1.6 dBmV 40.6 dB 727 1032
      21 Locked QAM256 903000000 Hz -1.2 dBmV 40.8 dB 644 1160
      22 Locked QAM256 909000000 Hz -1.4 dBmV 40.7 dB 668 1268
      25 Locked QAM256 927000000 Hz -1.4 dBmV 40.9 dB 675 1241
      26 Locked QAM256 933000000 Hz -1.7 dBmV 40.8 dB 692 1222
      27 Locked QAM256 939000000 Hz -1.5 dBmV 41.0 dB 849 1098
      28 Locked QAM256 945000000 Hz -1.8 dBmV 40.7 dB 833 1180
      29 Locked QAM256 951000000 Hz -1.8 dBmV 40.8 dB 776 1039
      30 Locked QAM256 957000000 Hz -1.8 dBmV 40.8 dB 681 1029
      33 Locked QAM256 357000000 Hz 1.7 dBmV 41.3 dB 1877 4067
      34 Locked QAM256 363000000 Hz 1.4 dBmV 41.4 dB 1620 3669
      35 Locked QAM256 369000000 Hz 1.6 dBmV 41.4 dB 1489 2915
      36 Locked QAM256 375000000 Hz 1.2 dBmV 41.3 dB 1612 3204
      37 Locked QAM256 381000000 Hz 1.6 dBmV 41.5 dB 1507 3090
      38 Locked QAM256 387000000 Hz 1.5 dBmV 41.2 dB 1296 2888
      41 Locked QAM256 405000000 Hz 1.7 dBmV 41.4 dB 1724 3604
      42 Locked QAM256 411000000 Hz 1.6 dBmV 41.5 dB 1634 3504
      43 Locked QAM256 417000000 Hz 2.2 dBmV 41.7 dB 1670 3264
      44 Locked QAM256 423000000 Hz 1.9 dBmV 41.6 dB 1572 2745
      45 Locked QAM256 429000000 Hz 2.0 dBmV 41.7 dB 1359 2477
      46 Locked QAM256 435000000 Hz 2.4 dBmV 41.8 dB 1308 2436
      159 Locked Other 300000000 Hz 4.5 dBmV 42.0 dB 290140811 0




      Upstream Bonded Channels
      Channel Channel ID Lock Status US Channel Type Frequency Width Power
      1 3 Locked SC-QAM Upstream 32200000 Hz 6400000 Hz 38.0 dBmV
      2 1 Locked SC-QAM Upstream 19400000 Hz 6400000 Hz 38.0 dBmV
      3 2 Locked SC-QAM Upstream 25800000 Hz 6400000 Hz 39.0 dBmV
      4 4 Locked SC-QAM Upstream 38600000 Hz 6400000 Hz 38.0 dBmV




      Current System Time: Mon Feb 10 16:28:06 2020

  • jearbear's avatar
    jearbear
    Contributor

    I've reached out to cox.help@cox.com. We are communicating. Time to create a Twitch account to highlight my Rocket League experience. 🙂

    • jearbear's avatar
      jearbear
      Contributor

      They said they see no issue with my router or connection and am wondering about my speeds since I mentioned I don't get the full 1gbps. I get 700 down and 35 up but I don't care about that, I want my latency to be good. 

      My modem has out of spec upload power according to the manufacturer. No problem there or do they even address it. My MTR that showed 5% packet loss to two Rocket League servers was not even addressed.

      I can only think it has to do with their old infrastructure. This seems like a redo of the early days of cable internet. Bad connection when everyone in the neighborhood was on. I'm curious at how aged their infrastructure is.... $$$$$$$ to fix. 

      At this point I'd pay extra or drop to a 100mbps/35mbps plan with good latency for the same price. I'm seriously looking at AT&T plans for gaming only, it is that bad. $60/month to fix this problem.

      With how many widespread issues are reported on this forum I'm wondering why there hasn't been a class action lawsuit yet.

  • jearbear's avatar
    jearbear
    Contributor

    nonstop dynamic range violations

    02/11/2020 21:40 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 21:40 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 21:35 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 21:35 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 20:51 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 20:51 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 20:45 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 20:45 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 20:40 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 20:40 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 20:35 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 20:35 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 20:29 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 20:29 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 20:24 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 20:24 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 20:19 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 20:19 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 20:13 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 20:13 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 20:08 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 20:08 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 20:03 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 20:03 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 19:57 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 19:57 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 19:52 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 19:52 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 19:47 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 19:47 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 19:41 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 19:41 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 19:36 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 19:36 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 19:31 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 19:31 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 19:25 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 19:25 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 19:20 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 19:20 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 19:15 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 19:15 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 19:06 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 19:06 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 17:27 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 17:27 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 17:27 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 17:27 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    02/11/2020 17:14 2436694061 5 "Dynamic Range Window violation"
    02/11/2020 17:14 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:00:1c:e9;CMTS-MAC=2c:ab:eb:27:a1:5d;CM-QOS=1.1;CM-VER=3.1;"
    • KevinM2's avatar
      KevinM2
      Former Moderator
      @jearbear, we responded to your email regarding the traceroutes you've provided. Thank you for allowing us the opportunity to work with you on this. -Kevin
  • jearbear's avatar
    jearbear
    Contributor

    Thanks Kevin for reaching out. Playing early this morning and doing traceroute and no sign of latency issues. Seems like it is load related with the system. I will take more traceroutes tonight to see where it gets bad.

    Will post my MTR overnight results. Too large of a data set to identify a specifically bad time but there is 1% of packet loss across the board (except router).

    Have a feeling it is an aging system and it is what it is......