They said they see no issue with my router or connection and am wondering about my speeds since I mentioned I don't get the full 1gbps. I get 700 down and 35 up but I don't care about that, I want my latency to be good.
My modem has out of spec upload power according to the manufacturer. No problem there or do they even address it. My MTR that showed 5% packet loss to two Rocket League servers was not even addressed.
I can only think it has to do with their old infrastructure. This seems like a redo of the early days of cable internet. Bad connection when everyone in the neighborhood was on. I'm curious at how aged their infrastructure is.... $$$$$$$ to fix.
At this point I'd pay extra or drop to a 100mbps/35mbps plan with good latency for the same price. I'm seriously looking at AT&T plans for gaming only, it is that bad. $60/month to fix this problem.
With how many widespread issues are reported on this forum I'm wondering why there hasn't been a class action lawsuit yet.